Michael Stober
Attleboro Falls,MA
Summary
With having nearly 20 years experience in retail sales and operations. This includes managing large staffs in multi million dollar, multi locations role. This includes driving sales goals for myself in a single sales role, as well as driving sales goals in a team setting under a sales leadership role. Being well rounded in an ever changing industry such as retail sales has always been a big part of any success in any role that is taken on, and it always will be.
Overview
22
22
years of professional experience
Work History
Showroom Sales Consultant
Ferguson Enterprises
Franklin, MA
02.2016 - Current
- Daily utilization of Salesforce to maintain sales leads, quotes for clients, follow up appointments and closing business
- Grow personal business and gross profit margin year over year, within all KOB's between 7% and 18% increases. Also maintaining continued focus on Own Brand Products to drive budget friendly costs, quality items with increased profit margins for company
- Maintain World Class Customer Service at all times for retail clients and trade professionals.
- Drive for continued training in a ever changing industry. Seek out weekly training opportunities for team building and increased knowledge base for everyone involved.
Showroom Manager
Ferguson Enterprises
02.2015 - 01.2016
- Significantly increased profits by 20% or more by guiding clients through comprehensive consultation and selection of upgrades
- Recruited, trained, and mentored promising young candidates with no prior experience that went on to earn promotions as sales representatives and estimators
- Oversees all financial transactions of showroom to ensure increased sales and maximum gross
- Reviews Profit and Loss report to guarantee branch keeps all costs down and gains highest gross profitability.
Chief Operating Officer / Manager
AZ Studio Salon and Spa
02.2014 - 02.2015
- Promote established culture of high performance and continuous improvement that values learning and commitment to quality by holding 5-minute manager meetings every week with employees in order to drive great results
- Establish and monitor staff performance, development goals, set objectives, conduct annual performance appraisals, and administer salary adjustments
- Mentor and develop staff using supportive and collaborative approach; assign set objectives, establish priorities and monitor and evaluate results
- Refined organizational structure to consolidate, streamline and delineate necessary functions
- Oversaw operations and coordinated with staff members and owner to increase quarterly profits by 25%
Area Loss Prevention Manager
Kohl's Department Store, Medford
Framingham, Walpole, MA
10.2002 - 12.2012
- Managed team of 16 professionals in four locations in Boston/Metro market; ensured that all internal and external cases were investigated and completed in compliance with corporate and legal standards
- Interviewed all dishonest associate cases and followed through with disposition of each case
- Compiled weekly/monthly/yearly statistical data regarding team productivity in order to drive results
- Launched well-received program of professional development courses for entire staff
Regional Investigations Manager
Kohl's Department Store
Framingham, MA
02.2007 - 02.2008
- Appointed by Regional LP Director to oversee all internal investigations throughout region’s 63 stores
- Utilized Navistor Exception Based Reporting to detect internal theft, policy violations and training opportunities
- Created database for management of all internal case file information; used by entire region
United States Army
Fort Drum, NY
09.2000 - 09.2003
- Appointed by Company General to be personal driver
- Worked on flight line overseeing Blackhawk helicopter usage and maintenance
- Was squad leader for platoon throughout basic training
Education
High School Diploma -
Hopkinton High School
Hopkinton, MA2000
Skills
- Excellent communication/people skills
- Customer Complaint Resolution
- Problem solving skills
- Staff training/development
- Task delegation/follow-up
- Time management/prioritizing
- Public speaking
- Operating Procedures and Policies
- CRM Salesforce trained and proficient
Timeline
Showroom Sales Consultant
Ferguson Enterprises
02.2016 - Current
Showroom Manager
Ferguson Enterprises
02.2015 - 01.2016
Chief Operating Officer / Manager
AZ Studio Salon and Spa
02.2014 - 02.2015
Regional Investigations Manager
Kohl's Department Store
02.2007 - 02.2008
Area Loss Prevention Manager
Kohl's Department Store, Medford
10.2002 - 12.2012
United States Army
09.2000 - 09.2003
High School Diploma -
Hopkinton High School