Luis Aviles
Arverne
Summary
Accomplished Shift Supervisor with a proven track record at Allied Universal Security Services, enhancing customer satisfaction and workplace safety. Skilled in cash handling and staff management, I led teams to exceed safety regulations and resolve customer issues effectively, boosting satisfaction rates significantly. Expert in maintaining secure environments, my leadership ensures rigorous adherence to safety and quality standards.
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
12
12
years of professional experience
Work History
Shift Supervisor
Allied Universal Security Services
05.2014 - Current
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
Security Supervisor
Summit Security Services Inc.
05.2013 - 10.2014
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
Education
High School Diploma -
Long Island City HS
LIC Queens06-1976
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
Bilingual
I speak English / Spanish fluently.
Languages
English
Native or Bilingual
Timeline
Shift Supervisor
Allied Universal Security Services
05.2014 - Current
Security Supervisor
Summit Security Services Inc.
05.2013 - 10.2014
High School Diploma -
Long Island City HS
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