Odette Valenzuela
Soledad,CA
Summary
Dynamic and results-driven professional with a proven track record at Redula & Redula LLP, adept in client relations and Microsoft Office. Excelled in enhancing client satisfaction and streamlining case management, demonstrating exceptional scheduling and communication skills. Trained teams for peak performance, significantly improving service delivery and operational efficiency.
Overview
3
3
years of professional experience
Work History
Legal Assistant
Redula & Redula LLP
07.2023 - Current
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations
- Handled office scheduling and made notes for deadlines, hearings, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Contacted clients to schedule appointments and discuss the progress of cases.
- Communicated pertinent information to clients via phone, email, and mail.
Server
Olive Garden
09.2022 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Shift Leader
Einstein Bagels
08.2021 - 09.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
Education
Bachelor of Science - Political Science
California State University Long Beach
Long Beach05.2023
Bachelor of Science - Political Science
Imperial Valley College
Imperial, CA06.2021
Skills
- Fast Learner
- Scheduling/Planning
- Microsoft Office
- File Organization
- Calendar Management
- Client Communication
- Interviewing Clients
- Client Relations
- Proofreading
- Exceptional telephone etiquette
- Client service and support
- Employee Training
Languages
Spanish
Native or Bilingual
Timeline
Legal Assistant
Redula & Redula LLP
07.2023 - Current
Server
Olive Garden
09.2022 - 05.2023
Shift Leader
Einstein Bagels
08.2021 - 09.2022
Bachelor of Science - Political Science
California State University Long Beach
Bachelor of Science - Political Science
Imperial Valley College
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