Brianne Heinz
West Jordan,UT
Summary
Veteran Hairstylist/Barber with top-level skills. Likeable personality and customer-focused background coupled with expertise in Management. Ready to tackle new challenges and build success with exciting organization.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
G.O.A.T Haircuts
West Jordan, UT
05.2021 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Verified inventory counts, remained within monthly levels.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume. I have been the top Membership conversion employee for the last 2 quarters.
Assistant Manager
SportClips Haircuts
Sandy, UT
07.2017 - 05.2021
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Planned team-building exercises to increase employee performance and job satisfaction.
Hairstylist
Fantastic Sams Cut & Color
West Jordan, UT
10.2015 - 07.2017
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Determined appropriate hair treatments based on conditions and textures.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Organized sales area and work station to showcase products and boost sales.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
Manager
Supercuts
South Jordan, UT
01.2007 - 09.2015
- Devised processes to boost long-term business success and increase profit levels.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Oversaw salon employee performance, facility cleanliness and sales.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
Hairstylist
Dollar Cuts
Draper, UT
07.2003 - 01.2007
- Completed wet styling, thermal styling, permanent waving and hair relaxing services.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Mixed pigments and used proper techniques to achieve desired color.
Education
Cosmetology - Cosmetology Education
Paul Mitchell The School - Provo
Provo, UT05.2003
High School Diploma -
Mountain View High School
Orem, UT05.2003
Skills
- Goal Setting
- Training Management
- Employee Motivation
- Team Leadership
- Customer Service Management
Timeline
Assistant Store Manager
G.O.A.T Haircuts
05.2021 - Current
Assistant Manager
SportClips Haircuts
07.2017 - 05.2021
Hairstylist
Fantastic Sams Cut & Color
10.2015 - 07.2017
Manager
Supercuts
01.2007 - 09.2015
Hairstylist
Dollar Cuts
07.2003 - 01.2007
Cosmetology - Cosmetology Education
Paul Mitchell The School - Provo
High School Diploma -
Mountain View High School