Daisy Jane Villanueva
Head Cashier
West Covina,CA
Summary
High-performing Cashier Supervisor focused on helping front-line staff handle high work volumes with skill and positivity. Excellent trainer and team leader with proven expertise in keeping associates motivated and productive. Demonstrated good money handling and recordkeeping abilities.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
Work History
Head Cashier Supervisor
Seafood City
West Covina, CA
03.2007 - Current
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Built positive relationships with customers to increase repeat business.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
- Drove staff to exceed promotional objectives by motivating closings through contests and other motivational strategies.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
Education
No Degree - Hotel And Restaurant Management
University of Perpetual Help System Dalta
Philippines 06.1994 - 03.1995
Skills
Training and Development
Data Management
Active Listening
Written Communication
Clerical Support
Problem-Solving
Analytical and Critical Thinking
Timeline
Head Cashier Supervisor
Seafood City
03.2007 - Current
No Degree - Hotel And Restaurant Management
University of Perpetual Help System Dalta
06.1994 - 03.1995