Jessica Lanier
Humble,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Medical Records Technician
Maximus Federal Services
Houston, TX
2018.06 - Current
- Kept accurate log of requests for medical information and records.
- Identified new methods to optimize medical records management.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Maintained historical reference by abstracting and coding clinical data such as diseases, operations, procedures and therapies with standard classification systems.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Reviewed charts and flagged incomplete or inaccurate information.
- Maintained patient records in compliance with security regulations.
- Utilized Citrix to manage and confirm patient data, such as insurance, demographic and medical history information.
- Interacted and communicated easily with department personnel and public.
- Maintained patient confidence by keeping patient records information confidential.
- Used correct diagnosis-related groups based on patient encounter details.
- Maintained database for storage and retrieval of medical records.
- Maintained accuracy, completeness and security for medical records and health information.
- Used classification manuals to gain additional knowledge of disease and diagnoses processes.
- Prepared and processed forms for government healthcare programs.
- Handled high-volume data entry of demographics, disease etiology and extent and associated procedures or treatments.
- Compiled electronic patient records covering conditions, treatments and diagnoses.
- Secured medical records against loss or unauthorized access.
Program Eligibility Specialist
Department
Little Rock, AR
2012.04 - 2022.05
- Review referrals for services and interviews applicants and/or family members to explain eligibility requirements, form completion requirements, and community resources
- Request information to determine client eligibility or needs, and forwards requests for approval to appropriate staff, in accordance with established procedures and provide information regarding resources, assistance, and services available to applicant and may visit with client and family members in their homes to determine client needs and provide family and/or parent behavior modification counseling
- Schedules initial intake conference with client and/or family members, following eligibility determination, to obtain written and oral information regarding psychiatric, psychological, medical background, financial status, and other previous professional recommendations
- Evaluates requests and professional findings, in accordance with policies and procedures, and initiates procedures to grant, modify, deny, or terminate eligibility for assistance with recommendations and options for services, referring client to alternative sources, or preparing additional requests for evaluation and assistance
- Writes individualized plan of care and contacts participating private and public service providers for assistance
- Interprets policy and ensures compliance with state and federal laws, regulations, legal mandates, action plans, and policies
- Report and work with Fraud Investigation Unit to determine need for investigating and referring for prosecution allegations of recipient fraud or intentional program violation in public assistance programs administered by Department of Human Services
- May serve as liaison to other divisions and agencies to develop policies and procedures for community-based programs also perform other duties as assigned.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Educated patients on eligibility and affordability options by offering insightful information.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
- Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
- Managed processing of financial assistance and food stamp benefits applications.
- Communicated with people from various cultures and backgrounds on application process.
- Interviewed applicants and explained scope of different available benefits.
- Provided consulting services to over 50 individuals on various career-related issues and communicated with clients to determine needs and goals.
Customer Service Representative
Sykes
Conway, AR
2010.05 - 2011.06
- Responsible for answering high volume calls for mortgage customers
- Completed payment transactions
- Assisted customers with any needs concerning their mortgages.
Customer Service Representative
TJ Maxx
Conway, AR
2009.06 - 2010.01
- Responsible for managing all the credit card and cash transactions in department store environment
- Daily closed store properly and secured building
- Responsible for balanced cash draw at close of shift
- Handled high volume sales successfully.
Telemarketer
The Heritage Company
Conway, AR
2007.03 - 2009.05
- Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes
- Explain products, services, and prices, and answer customers' questions
- Obtain customer information such as name, address, and payment method, and enter orders into computer system
- Other duties include: Recording names, addresses, purchases, and reactions of prospects contacted, adjusting sales scripts to better target the needs and interests of specific individuals, prospecting for potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations, and answering calls from potential customers who have been solicited through advertisements.
Education
Bachelor of Arts - Public Relations
University of Central Arkansas
Conway, AR12.2011
High School Diploma - undefined
Wynne High School
2006
Skills
- Word Processing Software
- Information Sourcing
- Insurance Billing
- Attention to Detail
- Government Forms
- Data Entry
- Interpersonal Communication
- Problem Solving
- Verbal and Written Communication
- Time Management
- Microsoft Excel
Timeline
Medical Records Technician
Maximus Federal Services
2018.06 - Current
Program Eligibility Specialist
Department
2012.04 - 2022.05
Customer Service Representative
Sykes
2010.05 - 2011.06
Customer Service Representative
TJ Maxx
2009.06 - 2010.01
Telemarketer
The Heritage Company
2007.03 - 2009.05
Bachelor of Arts - Public Relations
University of Central Arkansas
High School Diploma - undefined
Wynne High School