Jade Lopez-Bosmenier
Cañon City
Summary
Bilingual Patient Support Representative with hands-on IT support experience and healthcare operations background. Known for fast, clear communication and the ability to navigate multiple systems daily while supporting patients and staff in a high-volume clinical environment. Comfortable working across healthcare applications, patient portal systems, and data entry to keep patient information accurate and up to date. Quick to learn new software and adapt to evolving processes. Seeking transition into an IT support or healthcare technology role..
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Support Representative
Valley-Wide Health Systems
Cañon City, CO
03.2025 - Current
- Assist patients by addressing questions and routing unresolved concerns to the appropriate clinical or administrative team.
- Use multiple healthcare applications to manage patient records, appointments, insurance verification, and demographic information.
- Manage a high volume of inbound calls while balancing multiple priorities in a fast-paced clinical environment.
- Support patients with patient portal registration and general navigation.
- Follow up on pending patient requests to ensure they are completed accurately and in a timely manner.
IT Support Intern
Positive Computing
Cañon City, CO
08.2022 - 05.2023
- Diagnosed hardware and software issues on desktops, laptops, and tablets, identifying the source of system problems.
- Removed malware, recovered systems, and restored computers to working order.
- Installed and configured Windows, device drivers, and common software applications.
- Performed hardware upgrades and replacements, including SSDs, hard drives, memory, power supplies, and other internal components.
- Documented customer concerns and repair details while communicating repair status and recommendations in clear, non-technical language.
Education
Associate of Applied Science - Computer Information Systems
Pueblo Community College
Pueblo, COHigh School Diploma -
Cañon City High School
Cañon City05-2023
Skills
- Microsoft Office Proficiency
- Strong Grammar & Writing
- 100 WPM Typing Speed
- Patient Care
- Attention to Detail
- Time Management & Organization
- Versatile & Adaptable
Certification
CIS: IT Certification Prep Certificate
LANGUAGES
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Support Representative
Valley-Wide Health Systems
03.2025 - Current
IT Support Intern
Positive Computing
08.2022 - 05.2023
Associate of Applied Science - Computer Information Systems
Pueblo Community College
High School Diploma -
Cañon City High School