Summary
Work History
Education
Skills
Work Preference
Timeline
AssistantManager
Open To Work

Gena Ruetten

Markesan

Summary

Customer-focused Licensed Property and Casualty Insurance Producer with extensive experience servicing and selling personal lines policies. Known for building trust, identifying client needs, and delivering tailored insurance solutions while supporting agency growth through cross-selling and retention.

Work History

Customer Service Representative

Michael Glod Agency - American Family Insurance
Markesan
08.2018 - Current
  • Service and support personal lines insurance policies by identifying coverage needs, quoting products, and recommending appropriate insurance solutions
  • Cross-sell and upsell insurance products during service interactions to support agency sales and retention goals
  • Assist clients with policy changes, billing inquiries, payments, and claims support while maintaining high customer satisfaction
  • Maintain accurate client records and policy documentation in accordance with company and regulatory standards

Legal Assistant

Wilsnack Law Office
Markesan
10.2017 - 08.2018
  • Drafted and proofread legal correspondence and court filings
  • Maintained physical and electronic case files with strict attention to detail
  • Managed billing, timekeeping, and client invoicing

Front Desk Associate

Silver Creek Dentistry
Ripon
06.2017 - 10.2017
  • Scheduled appointments and managed patient communications
  • Collected payments and verified insurance information

Administrative Assistant

Experimental Aircraft Assoc.
Oshkosh
11.2014 - 04.2017
  • Coordinated scheduling, purchasing, and volunteer events
  • Managed requisitions and administrative documentation

Office Operations Associate - Scheduling Clerk

Winnebago Mental Health Inst.
Winnebago
05.2014 - 11.2014
  • Scheduled nursing staff using Atlas software to meet operational needs
  • Adjusted staffing levels based on hospital requirements

Offender Records Assistant

Department of Corrections
Madison
08.2013 - 05.2014
  • Entered and verified legal records with strict accuracy requirements
  • Maintained confidential electronic and physical records

Education

B.S. - Environmental Studies (Natural Resources & Conservation)

Southern New Hampshire University

Skills

  • Property and Casualty Insurance (Personal Lines)
  • Quoting
  • Cross-selling
  • Upselling
  • Coverage reviews
  • Needs analysis
  • Customer retention
  • Relationship management
  • Claims support
  • Billing assistance
  • Microsoft Office (Word, Excel, Outlook)
  • Time Management
  • Attention to Detail
  • Customer relationship management
  • Product knowledge
  • Problem solving

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

Remote

Salary Range

$25/hr - $1000/hr

Timeline

Customer Service Representative

Michael Glod Agency - American Family Insurance
08.2018 - Current

Legal Assistant

Wilsnack Law Office
10.2017 - 08.2018

Front Desk Associate

Silver Creek Dentistry
06.2017 - 10.2017

Administrative Assistant

Experimental Aircraft Assoc.
11.2014 - 04.2017

Office Operations Associate - Scheduling Clerk

Winnebago Mental Health Inst.
05.2014 - 11.2014

Offender Records Assistant

Department of Corrections
08.2013 - 05.2014

B.S. - Environmental Studies (Natural Resources & Conservation)

Southern New Hampshire University

Similar Profiles

  • Hanna SuggsHanna Suggs

    Licensed Insurance Customer Service Representative at Allstate InsuranceLicensed Insurance Customer Service Representative at Allstate Insurance

  • James CoringJames Coring

    Insurance Producer at Farmers Insurance AgencyInsurance Producer at Farmers Insurance Agency

  • Amber BowmanAmber Bowman

    Senior Customer Service and Sales at Main Street America InsuranceSenior Customer Service and Sales at Main Street America Insurance

  • Haley PhillipsHaley Phillips

    Licensed Insurance Representative at American CollectorsLicensed Insurance Representative at American Collectors

CREATE PROFILE
Gena Ruetten