Essi Aboni
Clarksville,TN
Summary
Compassionate and empathetic Patient Access Representative well-versed in performing diverse administrative functions for patient care with a high degree of diplomacy and problem-solving acumen. Upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Patient-focused professional equipped with administrative and customer service expertise.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Access Representative/Remote
ENDEAVOR HEALTH
Skokie, IL
06.2021 - 05.2024
- Created new patient accounts in the Epic system as needed, accurately.
- Scheduled outpatient appointments, such as MRI, US, CT, Colonoscopy, and more.
- Maintained confidentiality of all patient information per HIPAA regulations.
- Verified demographics and insurance information to register patients in the computer system.
Certified Sterile Processing Technician
ENDEAVOR HEALTH
Skokie, IL
02.2019 - 06.2021
- Performed daily cleaning and sterilization of medical instruments according to established protocols.
- Inspected and tested sterilization equipment for proper functioning before use.
- Monitored biological and chemical wash solutions to determine quality and consistency for decontamination of instruments and medical equipment.
Customer Service Representative/Call Center
INTERPARK LLC
Chicago, IL
06.2008 - 06.2018
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
- Resolved customer complaints promptly and efficiently via calls or email.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
Cashier
INTERPARK LLC
Chicago, IL
01.2004 - 06.2008
- Operated cash register efficiently and accurately, and processed payments by cash, check, credit card, gift card, or automatic debit and refunds.
- Followed company security procedures for handling large sums of money.
- Balanced daily transactions on a computerized point-of-sale system.
Education
High School Diploma -
CEG Akpa Kpa
Cotonou Benin (Africa)07-2000
Skills
- Customer Service
- Appointment Scheduling
- Insurance Verification and registration
- HIPAA Compliance
- Phone and Email Etiquette
- Payment Processing
- Epic System
Certification
- Microsoft Word, PowerPoint, and Keyboarding
Languages
French
Professional
Timeline
Patient Access Representative/Remote
ENDEAVOR HEALTH
06.2021 - 05.2024
Certified Sterile Processing Technician
ENDEAVOR HEALTH
02.2019 - 06.2021
Customer Service Representative/Call Center
INTERPARK LLC
06.2008 - 06.2018
Cashier
INTERPARK LLC
01.2004 - 06.2008
High School Diploma -
CEG Akpa Kpa
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