Summary
Overview
Work History
Education
Skills
Timeline
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Nyeela Bullard

Jacksonville,FL

Summary

Diligent Customer Service Representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

4
4
years of professional experience

Work History

Patient Access Representative (Remote)

UF Health
03.2024 - 09.2025
  • Managed patient registration processes, ensuring accuracy and compliance with healthcare regulations.
  • Coordinated insurance verification and eligibility checks to facilitate seamless patient access.
  • Assisted patients with scheduling appointments, optimizing clinic workflow and enhancing patient experience.
  • Trained new staff on operational procedures and software systems to promote efficiency and consistency.

Advisor 1 (Remote)

Nelnet
04.2022 - 02.2024
  • Help conduct student need analysis, perform federal verifications and packaging of student aid.
  • Certify federal loan eligibility, provide financial aid counseling, make professional judgment decisions regarding student aid eligibility and facilitate problem solving with students and parents.
  • Streamlined federal aid verification processes while providing comprehensive financial counseling to students and families, enhancing accessibility to educational funding.

Apple Care Specialist (Remote)

Genpact
06.2021 - 05.2022
  • Processes payments by totaling purchases; processing checks, cash and store credit cards.
  • Effectively mediates customers disputes and collects payment in timely manner.
  • Provides guidance to customers by explaining products and helping set them up, upon a customer’s request.
  • Led customer service initiatives focusing on product setup assistance and technical guidance, driving improved client engagement and retention.
  • Managed complex financial transactions while maintaining accuracy in cash handling, credit card processing, and payment reconciliation.

Education

High School Diploma -

Terry Parker High School
Jacksonville Fl
06-2012

Skills

  • HIPAA (Experienced)
  • CPR (Experienced)
  • OSHA (Experienced)
  • Microsoft Office
  • Medical Terminology (Experienced)
  • Microsoft Excel
  • EHR (Skillful)
  • Customer service
  • Teaching (Expert)
  • Microsoft Word
  • Financial Aid (Experienced)
  • Microsoft Word (Experienced)
  • Excel (Experienced)
  • Healthcare (Experienced)
  • Patient Care (Experienced)
  • Customer Service (Expert)

Timeline

Patient Access Representative (Remote)

UF Health
03.2024 - 09.2025

Advisor 1 (Remote)

Nelnet
04.2022 - 02.2024

Apple Care Specialist (Remote)

Genpact
06.2021 - 05.2022

High School Diploma -

Terry Parker High School

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Nyeela Bullard