Mike Moya

• Engaged in professional networking to maintain strong relationships with other teams in the same market to drive partnerships and provide training.
• Used product knowledge, customer service abilities and customer relations to use GAIN process to drive customer relationship and loyalty.
• Provided direction and leadership for various branches when market merge was in process
• In charge of restoring branch operations after BAR audit was failed for three branches

Awards/Recognition

Eagle Eye Awards

• Developed procedure on how to reduce exposure to fraud and lessen bank loss and improve customer satisfaction
• Monitored customer behaviors and upheld strict protocols to prevent theft of assets

Firestarter

• Nominated by managers for leading by example
• Boosted team morale and stepped into management position when team was in need of leadership
• Demonstrated friendliness and willingness to help whenever and wherever needed

Props Winner

• Recognized by fellow associates for providing excellent communication on important deadlines
• Strengthened operations by implementing processes to help overall team
• Focuses on a team aspect and takes responsibility on educating fellow teammates

Kick-off Programs

-Catalyst (2022)

• First wave participant with goal to cross-train 2-3 new hires for BIG EAST region
• Accommodating new hires and using interpersonal skills to get them onboarded with capital ones goals and values
• Kept detailed records of new hires daily progress to evaluate where improvement and more leadership was needed
• Minimized risk for total bank with recommended learning strategies to reduce future concerns

Managers Aide

• Assists in creating spreadsheets along side managers to better understand where processes can be improved
• Travels to other branches under different management to provide help and note where teams need improvement

• Increased sales by offering advice on purchases and promoting additional products
• Retained excellent client satisfaction ratings through outstanding service delivery
• Increased sales by offering consultation on products and services and applying customer service and upselling techniques
• Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance