Joseph Zanichelli
Parts Specialist
Schaumburg,IL
Summary
Skilled and knowledgeable Parts Specialist with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities. Dependable, and familiar with a wide range of parts manufacturers and available product lines. Talented Parts Specialist driven to exceed sales, quality and customer satisfaction goals every day.
Overview
7
7
years of professional experience
Work History
Parts Specialist
Schaumburg Mitsubishi
Schaumburg, IL
04.2018 - Current
- Identified early product failure trends and communicated information to customers to help select more suitable parts.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Tracked parts use and charged items to customer accounts for billing.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Managed over 30 customer calls per day.
Cook
Hyatt Regency Schaumburg
Schaumburg, IL
02.2017 - 06.2018
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Handled banquets/weddings which resulted in over 12 hour shifts, and over 200 plates per event.
Shift Leader Manager
Jamba Juice
Schaumburg, IL
04.2016 - 04.2018
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Associate of Arts - Culinary Arts
Triton College
River Grove, IL05.2020
Skills
- Verbal and written communication
- Operations management
- Supply orders
- Parts ordering and management
- Business Development
- Improving customer satisfaction
- Returns processing
- Purchasing oversight
- Vehicle operations knowledge
- Goal Setting
Additional Information
My degree is in culinary arts, but as my resume shows, my skills go way beyond the culinary industry. I have the ability to learn quickly, and excel with the responsibilities/challenges any of my careers have faced me with. To come aboard your team and bring the experience from my background would be an exciting opportunity.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Parts Specialist
Schaumburg Mitsubishi
04.2018 - Current
Cook
Hyatt Regency Schaumburg
02.2017 - 06.2018
Shift Leader Manager
Jamba Juice
04.2016 - 04.2018
Associate of Arts - Culinary Arts
Triton College
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