Darius Williams
Henderson,US
Summary
I'm a very warm and sociable individual who loves interacting with people and making their day. I've acquired excellent customer service and lead conversion abilities developed through my strong retail background. Fully capable of executing and exceeding sales goals and objectives. Well versed in upselling and promoting products while still providing outstanding customer service to ensure optimal company productivity.
Overview
8
8
years of professional experience
Work History
Sales Associate
Belk
Henderson NC
07.2018 - Current
- Managed inventory restocking processes, ensuring product availability and organization
- Assisted in visual merchandising to optimize product presentation and drive sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other potential sites.
- Answered customer inquiries about sizing, accessories, and overall merchandise care.
- Applied visual merchandising skills creating attractive displays that encouraged customer interest and sales.
- Resolved customer complaints with patience and understanding, increasing customer retention rate
Sales Associate
Badcock
Henderson, NC
04.2019 - 10.2024
- Enhanced sales average through proactive follow-up on previous purchases and consistent engagement with frequent customers.
- Maintained and achieved over %50 average in Furniture protection and insurance sales
- Provided positive first impressions to welcome current , new, and potential customers to ensure repeat business
- Executed my communication skills effectively to inform active and dormant accountholders about new merchandise discounts and sales.
- Updating office files and keeping records organized
- Maintained inventory by tagging items accurately
- Preparing merchandise for sales and shipment with proper staging and tagging
Sales Associate
Petsense
Henderson, NC
11.2018 - 04.2019
- Operated POS system to accurately finalize transactions
- Providing customers with information about pet nutrition and overall pet care
- Assisting in unloading weekly shipments, replenishing product, and monitoring floor stock to ensure all product is priced, displayed and rotated correctly
- Successfully assisting customers both in-person and via telephone with purchase decisions, inquiries on products and grooming appointments.
- Collaborated with team members to meet sales goals and improve store performance.
Education
Psychology
Winston Salem State University
Winston Salem, NCMedical Office Administration
Vance-Granville Community College
High School Diploma -
Northern Vance High School
Henderson, NC06.2017
Skills
Sales Strategies
Adaptability
Lead Conversion
Organization
Hospitality
Time Management
Conflict Resolution
Team Collaboration
Timeline
Sales Associate
Badcock
04.2019 - 10.2024
Sales Associate
Petsense
11.2018 - 04.2019
Sales Associate
Belk
07.2018 - Current
Psychology
Winston Salem State University
Medical Office Administration
Vance-Granville Community College
High School Diploma -
Northern Vance High School