Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

RIta Smith

Lowell,IN

Summary

Dedicated Customer Service Specialist and Crew Trainer providing skills to prioritize and multitask in a fast-paced working environment. Successfully teaches and reassures new team members. Known for deescalating and solving customer complaints. Builds customer relationships, so they continue to choose us for their business.

Overview

11
11
years of professional experience

Work History

Crew Trainer

Modracks Mcdonalds
Lowell, IN
10.2015 - Current

Trained in all positions in my store from open-close in all departments. Primarily work in customer service. Train new hires on all proper procedures. Create different materials for different styles of learning. Work in a fast-paced environment, oftentimes working in 2-3 positions at a time. Ensure food safety and customer satisfaction.

Assistant to the Head of Housekeeping

Cedar Lake Ministries
Cedar Lake, IN
01.2021 - 08.2022

Made and participated in cleaning procedure and protocols around camp. Handled communication from department head to staff. Trained new employees on different daily tasks. Communicated between departments for guest service and satisfaction. Oversaw and double-checked everything was done according to standard.

Daycare and Extended Care Staff Member

Trinity Lutheran Church and School
Crown Point, IN
08.2013 - 08.2014

Worked on the preschool curriculum with daycare students during school hours. Created crafts, songs, and work pages. Assisted in meal times. Chaperoned and assisted 2nd to 8th graders after school until their guardians were able to pick them up. Tutored and made educational games to keep them occupied.

Education

High School Diploma -

Lowell High School
Lowell, IN
06-2013

Skills

  • Policies and Procedures
  • Training Materials Development
  • Coaching and Mentoring
  • Training documentation
  • Sales expertise
  • Active Listening
  • Delegating Work
  • Employee Training
  • Food Safety
  • Workplace Safety
  • Quality Assurance Controls
  • Cleaning and sanitation
  • Customer Service
  • Cash Handling
  • Strong interpersonal skills
  • De-Escalation Techniques
  • Issue and Complaint Resolution
  • Attention to Detail
  • Multitasking and Prioritizing

References

References available upon request.

Timeline

Assistant to the Head of Housekeeping

Cedar Lake Ministries
01.2021 - 08.2022

Crew Trainer

Modracks Mcdonalds
10.2015 - Current

Daycare and Extended Care Staff Member

Trinity Lutheran Church and School
08.2013 - 08.2014

High School Diploma -

Lowell High School
RIta Smith