Diamond Moore
Memphis,,TN
Summary
Accomplished HR Professional with 10 years of experience in overseeing HR operations, including recruitment and employee relations. Exceptional communication, negotiation, and conflict resolution skills that foster positive workplace dynamics. Proven track record of implementing innovative staff development programs to enhance team performance and productivity. Proficient in utilizing complex HR software systems to optimize administrative processes.
Overview
10
10
years of professional experience
Work History
Corporate Recruiter
FedEx Logistics
08.2024 - 02.2025
- Performed initial phone screens to evaluate candidates' qualifications and experience.
- Provided guidance on job descriptions, salary ranges, and interview processes.
- Created reports related to recruiting activities such as time-to-hire metrics and cost per hire.
- Reviewed resumes, conducted in-depth interviews, and evaluated candidate qualifications.
- Maintained accurate records of all recruiting activities in Applicant Tracking System.
- Coordinated background checks for successful applicants prior to start date.
Human Resources Recruiter
Elvis Presley Enterprises at Graceland
11.2023 - 08.2024
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Advised management on staffing needs and strategies for improving diversity initiatives.
- Referred suitable candidates to relevant departments for additional assessment.
- Coordinated background checks on successful candidates prior to offer acceptance.
- Participated in industry networking events to build talent pipeline.
- Provided feedback to unsuccessful applicants on the status of their applications.
Human Resources Corporate Recruiter
Gateway Group Personnel
Memphis, United States
08.2022 - 08.2023
- Developed content for job descriptions and interviewed candidates for various roles.
- Attended career fairs in order to recruit top talent for current openings.
- Developed recruitment strategies to attract qualified applicants.
- Reviewed candidate applications and conducted phone interviews and screenings.
- Built quality pipeline of candidates through outreach activities such as emails, job fairs, and job boards.
- Recruited and trained new employees to manage overall talent acquisition.
Talent Acquisition Coordinator
FedEx Services
Collierville, United States
01.2021 - 08.2022
- Performed issue resolution and root cause analysis for department operations.
- Utilized Workday ATS to handle job postings and manage candidate screenings.
- Ensured timely resolution of issues through effective collaboration with internal and external stakeholders.
- Maintained positive customer experiences through clear oral and written communication.
- Facilitates smooth workflow processes aiding both manager and team.
- Serves as the subject matter expert on related projects.
- Creates and updates training documents regularly.
- Crafts and deploys detailed reports using computer report writing languages.
Talent Acquisition Recruiter
ServiceMaster
Greater Memphis Area, United States
12.2019 - 10.2020
- Conducted end-to-end recruitment for Talent Acquisition.
- Designed and implemented effective recruitment strategies in collaboration with hiring managers and business partners.
- Built and maintained excellent relationships with Managers and Directors during intake conference calls, enhancing overall recruitment process.
Human Resources Generalist
Games Workshop Ltd
United States
01.2018 - 11.2019
- Served as primary point of contact for HR department.
- Maintained high standards of customer service within fast-paced environment.
- Handled on-boarding for all exempt and non-exempt employees, creating job requisitions, processing payroll, promotions, bonuses, pay adjustments, benefits etc.
- Managed employee relations by providing warehouse staff with counseling and support.
- Led resolution of employee complaints.
- Facilitated timely recruitment for hard-to-fill positions through strategic partnerships.
- Delivered comprehensive company, role, and outlook information via phone, email, presentation, or spreadsheet.
Talent Acquisition Recruiter I
City of Memphis
Memphis, United States
06.2015 - 12.2018
- TA Recruiter for City of Memphis directly reports to Talent Acquisition Officer, Human Resources.
- Strategically supported City of Memphis objectives through meticulous recruiting processes.
- Attends recruiting events, builds relationships with recruiting source contacts, and facilitates new hire onboarding and orientation.
- Trained and led 2-4 new hire talent acquisition recruiters simultaneously.
- Coordinated part-time projects, contracts, and internships.
Education
Master of Business Administration (M.B.A.) - Human Resource Management
University of Phoenix
09-2018
Bachelors of Science - Criminal Justice/Law Enforcement Administration
University of Phoenix
06-2015
Skills
- Human Resources
- Communication
- Organization Skills
- Offer letters
- Video interviewing
- Talent acquisition
- Onboarding coordination
- Social media recruiting
- Applicant Sourcing
- Background Verification
- Behavioral Interview Techniques
- Industry Relationship Building
- Candidate Engagement Planning
- Diverse Talent Acquisition
- Proficient in Applicant Tracking Systems
References
References available upon request.
Timeline
Corporate Recruiter
FedEx Logistics
08.2024 - 02.2025
Human Resources Recruiter
Elvis Presley Enterprises at Graceland
11.2023 - 08.2024
Human Resources Corporate Recruiter
Gateway Group Personnel
08.2022 - 08.2023
Talent Acquisition Coordinator
FedEx Services
01.2021 - 08.2022
Talent Acquisition Recruiter
ServiceMaster
12.2019 - 10.2020
Human Resources Generalist
Games Workshop Ltd
01.2018 - 11.2019
Talent Acquisition Recruiter I
City of Memphis
06.2015 - 12.2018
Master of Business Administration (M.B.A.) - Human Resource Management
University of Phoenix
Bachelors of Science - Criminal Justice/Law Enforcement Administration
University of Phoenix