Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Crystal Mathes

Memphis,TN

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Bringing over 5 years of customer service experience whether over the phone or in person in a professional, yet jovial spirit.

Overview

12
12
years of professional experience
5
5
years of post-secondary education

Work History

Customer Service and Custodial Specialist

Contractor - IKEA And Circle K Under Instawork
Memphis, Tennessee
06.2022 - Current
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
  • Trained junior maintenance professionals on correct repair and cleaning procedures.

Amazon Sortation Associate

Amazon DTN
Memphis, TN
06.2022 - Current
  • Scans and sorts packages set for delivery in fast paced conditions
  • Examines, notates and restores damaged packages

Forklift Operator/Material Handler/Warehouse

DHL
Memphis, TN
04.2021 - 06.2022
  • Certified in Forklift
  • Delegated multiple tasks simultaneously
  • Verified inventory documentation to ensure accurate counts
  • Received all inbound materials
  • Utilized 5-S method for upkeep of my area, organized and swept Entire areas for pallet and package drop off

Warehouse Auditor

Offload Personnel/Deice, FedEx Express
Memphis, TN
06.2019 - 03.2021
  • Unloaded and offloaded contained freight on multiple aircrafts
  • Delivered uld freight to various inputs
  • Operated various loaders and GSE in a swift and safe manner

Customer Service Associate, Gift Wrap Specialist

Babcock Gifts
Memphis, TN
01.2010 - 08.2018
  • Strategically completed large volumes of gift wrapping requests from customers
  • Demonstrated teamwork while working alongside other gift wrappers to complete frequent requests
  • Informed customers about special promotions and provided detailed information for various products.
  • Organized sales sheets, shipment logs, and catalogs for the workplace
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

File Coordinator

Smiths Medical
Memphis, TN
03.2018 - 05.2018
  • Checked that every outbound order was accurate according to the assigned pick slip to the customer’s satisfaction
  • Efficiently delegated multiple tasks simultaneously
  • Received all inbound materials
  • Gift Wrapper, Custodian

Education

Business

Southwest Tennessee Community College
09.2018 - 01.2019

No Degree - Business

The University of Tennessee - Knoxville
Knoxville, TN
05.2001 -

High School Diploma -

Bolton High School
Arlington, TN
08.2012 - 05.2016

CDL Certification - CDL

Delta Technical College
Horn Lake, MS
09.2019 - 02.2020

Skills

Microsoft Office (10 years)undefined

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Customer Service and Custodial Specialist

Contractor - IKEA And Circle K Under Instawork
06.2022 - Current

Amazon Sortation Associate

Amazon DTN
06.2022 - Current

Forklift Operator/Material Handler/Warehouse

DHL
04.2021 - 06.2022

CDL Certification - CDL

Delta Technical College
09.2019 - 02.2020

Warehouse Auditor

Offload Personnel/Deice, FedEx Express
06.2019 - 03.2021

Business

Southwest Tennessee Community College
09.2018 - 01.2019

File Coordinator

Smiths Medical
03.2018 - 05.2018

High School Diploma -

Bolton High School
08.2012 - 05.2016

Customer Service Associate, Gift Wrap Specialist

Babcock Gifts
01.2010 - 08.2018

No Degree - Business

The University of Tennessee - Knoxville
05.2001 -

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Crystal Mathes