Crystal Mathes
Memphis,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Bringing over 5 years of customer service experience whether over the phone or in person in a professional, yet jovial spirit.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service and Custodial Specialist
Contractor - IKEA And Circle K Under Instawork
Memphis, Tennessee
06.2022 - Current
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Trained junior maintenance professionals on correct repair and cleaning procedures.
Amazon Sortation Associate
Amazon DTN
Memphis, TN
06.2022 - Current
- Scans and sorts packages set for delivery in fast paced conditions
- Examines, notates and restores damaged packages
Forklift Operator/Material Handler/Warehouse
DHL
Memphis, TN
04.2021 - 06.2022
- Certified in Forklift
- Delegated multiple tasks simultaneously
- Verified inventory documentation to ensure accurate counts
- Received all inbound materials
- Utilized 5-S method for upkeep of my area, organized and swept Entire areas for pallet and package drop off
Warehouse Auditor
Offload Personnel/Deice, FedEx Express
Memphis, TN
06.2019 - 03.2021
- Unloaded and offloaded contained freight on multiple aircrafts
- Delivered uld freight to various inputs
- Operated various loaders and GSE in a swift and safe manner
Customer Service Associate, Gift Wrap Specialist
Babcock Gifts
Memphis, TN
01.2010 - 08.2018
- Strategically completed large volumes of gift wrapping requests from customers
- Demonstrated teamwork while working alongside other gift wrappers to complete frequent requests
- Informed customers about special promotions and provided detailed information for various products.
- Organized sales sheets, shipment logs, and catalogs for the workplace
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
File Coordinator
Smiths Medical
Memphis, TN
03.2018 - 05.2018
- Checked that every outbound order was accurate according to the assigned pick slip to the customer’s satisfaction
- Efficiently delegated multiple tasks simultaneously
- Received all inbound materials
- Gift Wrapper, Custodian
Education
Business
Southwest Tennessee Community College
09.2018 - 01.2019
No Degree - Business
The University of Tennessee - Knoxville
Knoxville, TN 05.2001 -
High School Diploma -
Bolton High School
Arlington, TN 08.2012 - 05.2016
CDL Certification - CDL
Delta Technical College
Horn Lake, MS 09.2019 - 02.2020
Skills
Microsoft Office (10 years)RF Gun experience (Less than 1 year)Customer Service (5 years)File Management (5 years)Warehouse AssociateAuditing (Less than 1 year)Internal AuditsCustodial ExperienceShipping & ReceivingForkliftOrder Picking
Material Handling
Freight ExperienceCertifications and LicensesClass A CDLReadiness, and extreme discipline and alertness Acquired Forklift license through the same programForklift CertifiedReport preparation
Complaint resolution
Telephone etiquette
Sales expertise
Good communication skills
Excellent written and oral communication
Money handling abilities
Training development aptitude
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Customer Service and Custodial Specialist
Contractor - IKEA And Circle K Under Instawork
06.2022 - Current
Amazon Sortation Associate
Amazon DTN
06.2022 - Current
Forklift Operator/Material Handler/Warehouse
DHL
04.2021 - 06.2022
CDL Certification - CDL
Delta Technical College
09.2019 - 02.2020
Warehouse Auditor
Offload Personnel/Deice, FedEx Express
06.2019 - 03.2021
Business
Southwest Tennessee Community College
09.2018 - 01.2019
File Coordinator
Smiths Medical
03.2018 - 05.2018
High School Diploma -
Bolton High School
08.2012 - 05.2016
Customer Service Associate, Gift Wrap Specialist
Babcock Gifts
01.2010 - 08.2018
No Degree - Business
The University of Tennessee - Knoxville
05.2001 -