April Lowery
Medical Billing And Coding
Bossier City,LA
Summary
Enthusiastic Payment Poster experienced with reporting batch totals and identifying incomplete payments. Consistently observes data confidentiality and privacy rules in workflows and promotes dynamic communication skills. Achieves high levels of accuracy in data entry and account management. Focused Billing Clerk with 8 years of experience. Skilled in building client and vendor rapport and managing accounts to reduce outstanding balances. Hardworking and energetic with passion for accuracy and efficiency.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Payment Poster
Kaiser Permanente
BOSSIER CITY, LA
07.2019 - Current
- Post medical charges into medical billing software to meet daily and monthly goals
- Claims management and evaluation of payments, denials, and appeals
- Coordinate with clinics to ensure all outstanding bills are collected
- Data entry of patient demographics and input charges accordingly
- Ability to appropriately assign modifiers
- Medical reimbursements
- Initiate refunds for patients
- Various billing and collections functions to ensure accurate and timely claim processing
- Confirm patient benefits and insurance
- Follow-up on late or missed payment notices
Office Medical Biller
Alorica
Bossier City, LA
10.2017 - 07.2019
- Talks to customers to resolve their questions or concerns and take orders.
- Maintains ad update customer information as necessary.
- Calmly attempts to resolve and de-escalate any issues.
- Escalates calls to supervisor when necessary and appropriate.
- Responds to request for assistance and/or possible processing of credit card authorizations.
- Tracks call-related information for auditing and reporting purposes.
- Provides feedback reports on call issues relates to downtime and/or training issues.
- Upsells to customers as necessary.
Medical Biller, Accounts Receivable
Advance Cardiovascular Specialist
Shreveport, LA
08.2015 - 02.2016
- Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
- Perform posting charges
- Perform completion of claims to payers
- Conduct duties in a professional and timely fashion
- Submit billing data to the appropriate insurance providers
- Process claims
- Resolve denial instances
- Achieve maximum reimbursement for services provided
- Deploy, maintain and report on various programs
- Do Medicare reviews
- Do Medi-Cal reviews
- Conduct audits
- Performed targeted collections on past due accounts aged over 5 days
Receptionist/Business Office Payment Poster
Physician’s Choice
Shreveport, LA
07.2014 - 08.2015
- Verify patient insurance and co-pay information.
- Insure proper paperwork is signed and added to patient records.
- Greet and assist customers with medical supply purchases.
- Complete financial transactions.
- Perform posting charges
- Perform completion of claims to payers
- Conduct duties in a professional and timely fashion
- Submit billing data to the appropriate insurance providers
- Process claims
- Resolve denial instances
- Achieve maximum reimbursement for services provided
Customer Service Representative
Porter Cleaners
Bossier City, LA
03.2012 - 07.2014
- Greet and assist customers to insure their experience is as.
- Pleasant as possible.
- Complete financial transactions.
- Insuring proper tagging and racking of customer’s clothing.
- Maintained clean work environment.
Intern Payment Poster
OBGYN Associates
Shreveport, LA
01.2014 - 03.2014
- Worked on OB Budget Plan for patients needing additional payment options.
- Scanned patient documents into patient electronic charting system.
- Insured doctors records were completed with accuracy and performed all dictation duties.
- Posted charges for each patient record.
- Insured all labs were correct before posting to patient charts.
Education
Medical Billing and Coding Diploma -
Virginia College
10.2012 - 03.2014
Skills
Transaction reporting
Batch total recording
Effective communication skills
HIPAA regulation observance
High-volume transaction posting
Customer Relations
Financial statement analysis
Billing statement review
Automated processing
Customer service support
Statutory Reporting
Statement Review
Timeline
Payment Poster
Kaiser Permanente
07.2019 - Current
Office Medical Biller
Alorica
10.2017 - 07.2019
Medical Biller, Accounts Receivable
Advance Cardiovascular Specialist
08.2015 - 02.2016
Receptionist/Business Office Payment Poster
Physician’s Choice
07.2014 - 08.2015
Intern Payment Poster
OBGYN Associates
01.2014 - 03.2014
Medical Billing and Coding Diploma -
Virginia College
10.2012 - 03.2014
Customer Service Representative
Porter Cleaners
03.2012 - 07.2014