April Ruleman
Arlington, TN 38002
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Donor Information Supervisor
Evergen (formally RTI Surgical)
05.2025 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented a training program for initial medical chart reviewers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Drives departmental process improvement to increase efficiency and quality of work
- Oversee timely review and release of donor medical charts, monitor overcall chart cycle time, and departmental workload.
Executive Director
MidSouth Eyebank an Advancing Sight Network Partner
10.2019 - Current
- Build, manage, and develop a team comprised of multiple personnel, provide coaching and mentorship, conduct performance evaluations, and establish inclusive work cultures
- Continued donor oversight and management of all operating procedures, increasing donors recovered by 100% every year for the past three years.
- Continue to pass Food and Drug Administration (FDA) inspections with no findings and pass Eye Bank Association of America (EBAA) inspection, obtaining the highest accreditation status
- Lead a team of senior staff members in setting and achieving performance goals and objectives in multiple work areas.
Executive Director
MIdSouth Eyebank
11.2012 - 10.2019
- Managed all financial accounts and set annual financial budgets. Presented financial reports and company updates to the advisory board quartely.
- Conducted negotiations with vendors to secure optimal pricing for medical supplies, lab testing, and call center fees.
- Performed regular assessments regarding surgeon's concerns and complaints and provided suggestions to improve surgeon satisfaction maintaining 100% surgeon retention.
- Collaborated with cross-functional teams to address systemic issues and drive continuous improvement initiatives.
- Participated on the EBAA exam committee to improve testing for upcoming Certified Eye Bank Technicians.
Technical Director
MidSouth Eyebank
12.2008 - 11.2012
- Inspected external vendors and tissue partners to ensure a safety standards and quality ocular tissue.
- Provided training to new hires on donor recoveries, lab and equipment maintenance, quality assurance procedures, audit processes, and standard operating procedures.
- Ensured compliance with quality assurance standards and provided high quality tissue to our transplanting surgeons.
- Developed and implemented standard operating procedures to ensure compliance with FDA/EBAA regulations and quality control standards.
- Conducted thorough root cause analysis to identify issues and implemented corrective actions to prevent reoccurrence.
- Supervised recovery staff as well as made recommendations regarding hiring, discipline, and promotions of subordinates; authorize leave and overtime; approved time and attendance; evaluation and rates of employee performance.
Senior Technical Coordinator, Team Lead
Tissue Banks International
08.2007 - 12.2008
- Used specular and slit-lamp microscopy to evaluate human corneas and other eye tissue for transplant.
- Reviewed donor's medical and social history, consent, serologies, and medical records in to determine donor tissue suitability.
- Promoted within months from Technical Coordinator to Senior Technical Coordinator/ Night Shift Team Leader
Education
Bachelor of Science - Forensic Chemistry
University of Mississippi
Oxford, MS12-2007
Bachelor of Science - Biology
University of Memphis
Memphis, TN 12-2005
Associate of Science - Allied Health Sciences
Southwest Community College
Memphis, TN 05-2003
Skills
- Strategic planning
- Quality Improvement
- Project Management
- Training and mentoring
- Goal oriented
- Customer service
Certification
cGTP Internal Auditor American Academy of TIssue Banks August 2010
Certified Eye Bank Technician Eyebank Association of America August 2008
Custom Section
Medical Advisory Board MidSouth Transplant Foundation (MSTF)
Technician Education Committee Eye Bank Association of America (EBAA)
Exam Committee Eye Bank Association of America (EBAA)
Timeline
Donor Information Supervisor
Evergen (formally RTI Surgical)
05.2025 - Current
Executive Director
MidSouth Eyebank an Advancing Sight Network Partner
10.2019 - Current
Executive Director
MIdSouth Eyebank
11.2012 - 10.2019
Technical Director
MidSouth Eyebank
12.2008 - 11.2012
Senior Technical Coordinator, Team Lead
Tissue Banks International
08.2007 - 12.2008
Bachelor of Science - Forensic Chemistry
University of Mississippi
Bachelor of Science - Biology
University of Memphis
Associate of Science - Allied Health Sciences
Southwest Community College