April Ruleman
Arlington,TN
Summary
Healthcare operations and training leader with 15+ years of experience supporting ophthalmic and transplant professionals through clinical consultation, technical problem‑solving, and high‑stakes customer service. Deep background in eye banking, ocular tissue evaluation, regulatory compliance, and surgeon/hospital collaboration. Known for translating complex clinical information into clear guidance, supporting product adoption, and delivering exceptional customer experiences.
Skilled in workflow optimization, cross‑functional communication, and providing real‑time technical support in fast‑paced environments. Recognized for accuracy, professionalism, and the ability to manage detailed clinical data while supporting physicians, technicians, and healthcare partners.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Donor Information Supervisor
Evergen (formally RTI Surgical)
05.2025 - 05.2026
- Provide clinical and technical expertise reviewing donor medical records, ensuring accuracy, regulatory compliance, and proper case qualification.
- Support internal and external stakeholders by resolving documentation issues, clarifying clinical criteria, and guiding staff through complex medical scenarios.
- Develop and deliver training programs for new medical chart reviewers, improving onboarding efficiency and documentation precision.
- Utilize data analysis tools to monitor performance, identify workflow gaps, and recommend process improvements.
- Manage team productivity, workload distribution, and quality metrics to ensure consistent service delivery.
- Collaborate cross‑functionally with operations, quality, and clinical teams to support organizational initiatives and enhance customer outcomes.
Executive Director
MidSouth Eyebank an Advancing Sight Network Partner
10.2019 - 12.2024
- Served as the primary liaison to ophthalmologists, surgeons, and hospital partners, providing clinical guidance, product education, and problem resolution.
- Oversaw donor recovery programs and ocular tissue evaluation, requiring deep understanding of corneal anatomy, optics, and transplant suitability.
- Achieved 100% surgeon retention by addressing clinical concerns, resolving issues quickly, and maintaining strong professional relationships.
- Passed FDA and EBAA inspections with zero findings, demonstrating exceptional attention to detail and compliance.
- Developed training programs and SOPs to support staff competency, quality assurance, and consistent service delivery.
Executive Director
MidSouth Eyebank
11.2012 - 10.2019
- Managed financial operations, vendor relationships, and reporting to the advisory board.
- Implemented process improvements that enhanced operational efficiency and service quality.
- Responded to surgeon feedback and provided clinical support to ensure optimal outcomes and customer satisfaction.
- Collaborated with healthcare partners to support quality improvement initiatives and strengthen clinical workflows.
- Served on the EBAA Exam Committee, contributing to national certification standards for eye bank technicians.
Technical Director
MidSouth Eyebank
12.2008 - 11.2012
- Developed and implemented SOPs to ensure compliance with FDA and EBAA regulations.
- Trained staff on donor recovery, laboratory procedures, equipment use, and quality assurance.
- Conducted internal audits, root cause analyses, and corrective actions to maintain high quality standards.
- Supervised technical staff and supported professional development.
- Ensured accurate evaluation and handling of ocular tissue for transplant suitability.
Senior Technical Coordinator, Team Lead
Tissue Banks International
08.2007 - 12.2008
- Evaluated donor tissue using microscopy and optical assessment techniques.
- Reviewed donor medical histories to ensure regulatory compliance.
- Promoted rapidly due to strong performance, leadership, and technical accuracy.
- Supported workflow coordination, team training, and quality assurance.
Education
Bachelor of Science - Forensic Chemistry
University of Mississippi
12-2007
Bachelor of Science - Biology
University of Memphis
12-2005
Associate of Science - Allied Health Sciences
Southwest Tennessee Community College
05-2003
Skills
- Clinical & Technical Consultation
- Ophthalmic/Optics Knowledge
- Customer & Physician Support
- Problem Resolution & Troubleshooting
- Cross‑Functional Collaboration
- Training & Education Delivery
- Data Review & Order Accuracy
- Regulatory Compliance (FDA, EBAA)
- Quality Assurance & Process Improvement
- Relationship Building & Customer Retention
- Workflow Optimization
- Project & Program Support
Certification
cGTP Internal Auditor American Academy of Tissue Banks August 2010
Certified Eye Bank Technician Eyebank Association of America August 2008
Timeline
Donor Information Supervisor
Evergen (formally RTI Surgical)
05.2025 - 05.2026
Executive Director
MidSouth Eyebank an Advancing Sight Network Partner
10.2019 - 12.2024
Executive Director
MidSouth Eyebank
11.2012 - 10.2019
Technical Director
MidSouth Eyebank
12.2008 - 11.2012
Senior Technical Coordinator, Team Lead
Tissue Banks International
08.2007 - 12.2008
Bachelor of Science - Forensic Chemistry
University of Mississippi
Bachelor of Science - Biology
University of Memphis
Associate of Science - Allied Health Sciences
Southwest Tennessee Community College
Boards and Committees
Medical Advisory Board, MidSouth Transplant Foundation (MSTF)
Technician Education Committee, Eye Bank Association of America (EBAA)
Exam Committee Eye Bank Association of America (EBAA)