Katelyn O'Connor
Patient Services Coordinator
Lexington,KY
Summary
Patient Services Coordinator with exceptional communication skills offering patient-centric approach to comprehensive administrative support in the Markey Cancer Center's Gynecologic Oncology Department. Demonstrated to deliver outstanding patient service and leverage technology to manage patient surgery scheduling processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining provider schedules and needs.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Patient Services Coordinator
University Of Kentucky Healthcare
Lexington, KY
08.2020 - Current
- Demonstrate exceptional patient care to foster welcoming and professional environment for patients.
- Respect patients by recognizing rights and maintaining confidentiality.
- Surgical scheduling, including coordination across multiple applications and among multiple providers and clinics.
- Direct patient interaction and education through pre- and post- operative care.
- Maintain provider schedules.
- Maintain knowledge of specialized surgical needs.
Sales Manager
Blue Stallion Brewing Co.
Lexington, KY
06.2015 - 01.2021
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Resolved customer issues quickly and managed over 120 accounts to increase sales and meet quotas.
- Event planning, coordination, execution, and marketing for in-house and off-site events.
- Brand promotion across multiple media platforms.
- Extensive product knowledge.
- Knowledge of local, state, and national laws as applicable.
Sales Associate
Liquor Barn
Lexington, KY
08.2013 - 08.2015
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Coordinated events with staff and supplier representatives.
Salon Manager
Hairport Lexington
Lexington, KY
05.2011 - 05.2013
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Maintained general appointment calendar and set shift schedules.
- Sourced high-quality and trending hair care products for salon, placing orders with suppliers.
- Answered over 30 phone calls and emails per day by taking detailed messages and relaying messages to appropriate personnel.
Education
Associate of Arts - Social Work
Bluegrass Community And Technical College
Lexington, KY 01.2021 - Current
High School Diploma -
Sarasota High School
Sarasota, FL 08.2005 - 05.2009
Skills
Interpreting physician orders
Document filing
Surgery billing coding understanding
Multitasking Abilities
Communication
Organization and Time Management
Attention to Detail
Cultural Awareness
Timeline
Associate of Arts - Social Work
Bluegrass Community And Technical College
01.2021 - Current
Patient Services Coordinator
University Of Kentucky Healthcare
08.2020 - Current
Sales Manager
Blue Stallion Brewing Co.
06.2015 - 01.2021
Sales Associate
Liquor Barn
08.2013 - 08.2015
Salon Manager
Hairport Lexington
05.2011 - 05.2013
High School Diploma -
Sarasota High School
08.2005 - 05.2009