Jasmine Boynton
Zebulon,GA
Summary
Proven Patient Services Coordinator with a track record of enhancing patient satisfaction and streamlining appointment processes at Amedisys Home Health. Skilled in medical terminology and excellent communication, adept at maintaining confidentiality and fostering strong relationships. Achieved significant improvements in patient care coordination and data management, demonstrating dependable and responsible teamwork.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Services Coordinator
Amedisys Home Health
Griffin, GA
12.2022 - Current
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
- Respected patients by recognizing rights and maintaining confidentiality.
- Established strong relationships with referring physicians'' offices by maintaining open lines of communication for seamless coordination of care across providers.
Comanager
Food Depot Market
Newnan, GA
10.2021 - 12.2022
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
Certified Nursing Assistant
McIntosh Trail Family Practice
Griffin, GA
08.2018 - 12.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Taught patients about medications, procedures, and care plan instructions.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient spirometry.
Education
CNA - Nursing Assistance
NV Enterprises Training Academy
McDonough, GA11.2019
High School Diploma - High School Diploma
Pike County High School
Zebulon, GA05.2017
Skills
Medical terminology
Fee Collection
Interpreting physician orders
Document filing
Insurance verifying
Payment collection
Appointment Schedulinga
Chart pulling
Appointment Scheduling
First Aid/CPR
MS Office
Excellent Communication
Decision-Making
Teamwork and Collaboration
Training and Development
[Type] Software Proficiency
Flexible and Adaptable
Planning and Coordination
Multitasking Abilities
Organization and Time Management
Good Telephone Etiquette
Self-Motivated
Dependable and Responsible
Certification
- First Aid Certification - American Red Cross or American Heart Association.
- Home Health Aide Certification (HHA) - National Association for Home Care & Hospice or state-specific agencies.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Patient Services Coordinator
Amedisys Home Health
12.2022 - Current
Comanager
Food Depot Market
10.2021 - 12.2022
Certified Nursing Assistant
McIntosh Trail Family Practice
08.2018 - 12.2021
CNA - Nursing Assistance
NV Enterprises Training Academy
High School Diploma - High School Diploma
Pike County High School