Jonathan Morales
Boynton Beach,FL
Summary
Dynamic marketing graduate with extensive experience in customer service and operations within the dispensary industry. Proven track record of enhancing operational efficiency and achieving sales targets. Demonstrates strong leadership and management skills with expertise in building and maintaining client relationships through excellent communication and exceptional service. Consistently recognized for outstanding performance and rapid career advancement.
Overview
6
6
years of professional experience
Work History
Residence Life Front Desk
Palm Beach Atlantic University
08.2018 - 05.2020
- Welcomed each new arrival pleasantly and confirmed visits
- Prepared weekly employee work schedule for four team members ensuring all shifts received adequate coverage
- Collaborated with Resident Assistants on duty and Resident Director to handle guest from check-in through check-out
Reception and Wellness Associate
The Apothecarium Dispensary
11.2021 - 10.2022
- Pioneered the company's transition ti virtual intake forms with PandaDoc & OhMD
- Operated in multiple areas including Front Desk, Security, and Associate
- Collaborated with Security and Pharmacist to handle patient requirements from check-in to check-out
- Oversaw fast-paced front desk operations at dispensary
- Gained product knowledge to provide patients with recommendations and assist in product selection
- Built relationships with new and recurring patients
Floor Supervisor
VidaCann
11.2022 - Current
- Achieved promotion from part-time Wellness Associate to Full-time Key Holder within 12 months demonstrating rapid advancements and adaptability
- Actively contributed to enhancing operational efficiency and workflow processes
- Demonstrated leadership qualities and reliability in effectively managing daily operations
- Engaged in weekly presentations to remain ahead of industry trends and best practices, fostering continuous professional development
- Established a proven track record of surpassing sales targets and driving revenue growth
- Consistently recognized with incentives for outstanding performance
- Possess comprehensive knowledge of products and industry regulations
- Proficient in executing opening and closing procedures with precision
- Managed cash registers and ensured accurate deposit reconciliation
- Skillfully conducted inventory management and restocking
Education
Bachelor of Science - Marketing
Southern New Hampshire University
Hooksett, NH12.2023
High School Diploma -
High Point Regional High School
Sussex, NJ06.2018
Skills
- Operational Efficiency and Workflow Process
- Leadership and Management
- Customer Service and Relationship Building
- Product Knowledge and Sales
- Spanish Speaker - Proficient
Timeline
Floor Supervisor
VidaCann
11.2022 - Current
Reception and Wellness Associate
The Apothecarium Dispensary
11.2021 - 10.2022
Residence Life Front Desk
Palm Beach Atlantic University
08.2018 - 05.2020
Bachelor of Science - Marketing
Southern New Hampshire University
High School Diploma -
High Point Regional High School
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