Sharnae Tinsley
Grand Rapids,MI
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 6 plus years of relevant work experience to your team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Trinity Health Hospital
08.2023 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Delivered support to medical staff in completion of patient paperwork.
Patient Service Representative
SPECTRUM HEALTH
07.2018 - 02.2019
- Answer telephones and direct calls to appropriate staff
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
- Receive and route messages or documents, such as laboratory results, to appropriate staff
- Transmit correspondence or medical records by mail, e-mail, or fax
- Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Used Epic to schedule appointments and update patient charts
Member Representative II
AAA
04.2015 - 07.2018
- Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries
- Explain features, advantages and disadvantages of various policies to promote sale of insurance plans
- Calculate premiums and establish payment method
- Perform administrative tasks, such as maintaining records and handling policy renewals
- Confer with clients to obtain and provide information when claims are made on a policy
- Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.
- Enhanced customer satisfaction by providing exceptional service and addressing member concerns promptly.
- Managed challenging situations diplomatically by utilizing excellent problem-solving skills.
Retail Sales Associate
CHILDREN'S PLACE
10.2014 - 01.2015
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
- Answer questions regarding the store and its merchandise.
Education
No Degree - Diagnostic Medical Sonography
Grand Rapids Community College
Grand Rapids, MISkills
- Customer Service
- Phone and Email Etiquette
- Medical Terminology
- 50 WPM Typing Speed
- Claims Handling and Coverage Verification
- Documenting and Recording Information
- Explaining Policy and Procedures
- Insurance Verification
- Attention to Detail
- HIPAA Compliance
- Patient Registration
- Multitasking and Organization
References
References available upon request
Certification
- Property and Casualty License -2016-2018
- CPR Certified-2023
Timeline
Patient Access Representative
Trinity Health Hospital
08.2023 - Current
Patient Service Representative
SPECTRUM HEALTH
07.2018 - 02.2019
Member Representative II
AAA
04.2015 - 07.2018
Retail Sales Associate
CHILDREN'S PLACE
10.2014 - 01.2015
No Degree - Diagnostic Medical Sonography
Grand Rapids Community College
- Property and Casualty License -2016-2018
- CPR Certified-2023
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