Carmen Alicia Martin

-Assisted Members of the Disney Vacation Club via telephone in English and Spanish to book their Disney vacations, Disney Cruise Line and exchanges through out the world.

-Made recommendations for suitable alternatives when their first choice was not available practicing first call resolution.

-Provided guidance to make sure Members can properly manage their membership accounts.

-Maintained expert knowledge of travel industry trends, ensuring up-to-date product offerings.

-Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.

-Scheduled department's meetings, take minutes and distributed them accordingly.

-Maintained daily report documents, memos and invoices.

-Maintained electronic filing systems and categorized documents.

-Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.

-Supported the Director of the Pediatric Primary Care Clinic, the Office Manager, five Pediatricians, and the Clinic Staff.

-Served as a translator for the Spanish speaking patients and parents in need for that service.

-Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

-Delivered excellent patient service through prompt responses to their inquiries, addressing concerns effectively, and building strong relationships.