CHELSEA GATES
Summary
Personable and positive communicator with talent for building rapport and understanding customer needs. Possesses strong sales techniques and technical aptitude, with ability to quickly learn and apply product knowledge. Dedicated to driving customer satisfaction and achieving sales targets.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Personal Vacation Advisor
Walt Disney Travel Company
06.2022 - Current
- Provided extensive Walt Disney World theme park and resort information, delivering informed advice to guests for their vacation plans.
- Maintained expert knowledge of current resort and ticket promotions, ensuring up-to-date product offerings.
- Delivered exceptional pre-booking consultation by understanding guest preferences and budget constraints.
- Developed proficiency in multiple booking systems for efficient reservation management.
- Promoted add-on services such as travel protection, photos, or other specialty activities to enhance overall vacation experiences.
- Provided customers with best offers and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Hair Stylist
Supercuts
06.2021 - 05.2022
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
Sales Associate
HOT TOPIC
11.2017 - 04.2018
- Greet customers and ascertain what each customer wants or needs
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Compute sales prices, total purchases and receive and process cash or credit payment
Hair Stylist
SUPERCUTS
07.2014 - 05.2017
- Analyze patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles
- Schedule client appointments
- Update and maintain customer information records, such as beauty services provided
Keyholder
HOT TOPIC
11.2012 - 09.2013
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
Education
Associate of Arts - Paralegal
Hillsborough Community College
Tampa, FL05-2026
High School Diploma -
J.R. ARNOLD HIGH SCHOOL
PANAMA CITY BEACH, FL05.2009
Skills
- Customer Service
- Brand awareness
- Exceptional communication
- Language proficiency
- Client relationship building
- Client relations
- Client consultations
- Travel insurance
- Sales negotiations
- Customer service
Certification
Cosmetology
Timeline
Personal Vacation Advisor
Walt Disney Travel Company
06.2022 - Current
Hair Stylist
Supercuts
06.2021 - 05.2022
Sales Associate
HOT TOPIC
11.2017 - 04.2018
Hair Stylist
SUPERCUTS
07.2014 - 05.2017
Keyholder
HOT TOPIC
11.2012 - 09.2013
High School Diploma -
J.R. ARNOLD HIGH SCHOOL
Associate of Arts - Paralegal
Hillsborough Community College
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