Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Michaela Coleman

Tampa

Summary

Dynamic travel professional with extensive experience at Walt Disney World Parks and Resorts, excelling in itinerary planning and exceptional communication. Proven track record in enhancing customer satisfaction and loyalty through personalized vacation packages and innovative marketing strategies, resulting in increased brand awareness and repeat business. Proficient in booking systems and conflict resolution.

Overview

31
31
years of professional experience

Work History

Personal Vacation Advisor

Walt Disney World Parks and Resorts
07.2010 - Current
  • Assisted clients in selecting vacation packages tailored to individual preferences.
  • Provided detailed information on travel destinations, accommodations, and activities.
  • Developed personalized itineraries based on customer interests and budgets.

Reservations Agent

Continental Airlines
04.1997 - 04.2002
  • Managed customer inquiries and reservations through multiple communication channels, ensuring prompt service delivery.
  • Utilized reservation systems to process bookings and modifications efficiently, enhancing user experience.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Flight Attendant

Continental Airlines
06.1994 - 04.1997
  • Ensured passenger safety by conducting pre-flight briefings and emergency procedure demonstrations.
  • Delivered exceptional in-flight service, enhancing passenger experience through attentive care and responsiveness.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.

Education

Countryside High School
Clearwater, FL

Skills

  • Exceptional communication
  • First aid training
  • Creativity and innovation
  • Brand awareness
  • Airline regulations
  • Booking systems
  • Company guidelines and procedures
  • Package sales
  • Travel packages
  • High volume environments
  • Itinerary planning
  • Mentoring and training

Accomplishments


  • Has been the top booking agent at Walt Disney World since 2010 due to exceptional service and customer relationship building skills.
  • Collaborated with team of 30 in the development of first time visitors pilot.

Timeline

Personal Vacation Advisor

Walt Disney World Parks and Resorts
07.2010 - Current

Reservations Agent

Continental Airlines
04.1997 - 04.2002

Flight Attendant

Continental Airlines
06.1994 - 04.1997

Countryside High School

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Michaela Coleman