John Tyner

• Responsible for overseeing Drivers, Dispatchers, & routes within the company for the trucking industry
• Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Implemented long-term growth initiatives by developing Drivers and delivery strategies.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
• Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
• Managed labor assignments and equipment allocations and met transportation, operations and production goals.
• Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
• Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.

· Responsible for managing the total service delivery for up to 27 apartment communities and providing direction and oversight for 30+ Service Valets within an assigned district

• Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
• Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
• Established, reviewed and updated territory boundaries and distribution routes to maximize service while effectively controlling expenses.
• Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
• Created various selling and merchandising programs impacting bottom line performance.
• Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
• Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
• Reviewed operating budgets periodically to analyze trends affecting budget needs.

Manage daily operations of collections and customer service call center for $1.1B sub-prime auto finance company.

• Partnered with MIS in developing department KPI's, resulting in $1M increase in cash

• Improved QA scores by 30% through team/agent coaching and calibration sessions.

• Collaborated with Human Resources in creating career path opportunities for associates.

• Designed and implemented workflow processes to improve department efficiencies.

• Organized collection work load according to degree and amount of delinquency and assigned accounts to staff for collection; assisted subordinates with collection activities in difficult cases.

• Achieved monthly and quarterly corporate goals while maintaining a personal portfolio of accounts.

• Trained new hire associates in department procedures, call flow, and de-escalation techniques
• Managed new associates/trainees to ensure top performance and to address any questions/issues Maintained a strong focus on improving the customer experience and retaining customers through people skills, listening skills, proper call handling, and negotiations
• Maintained high performance as team lead/trainer by collecting on delinquent accounts (inbound/ outbound), resolving customer issues, working out payment solutions, and assisting various levels of the management team with projects and initiatives
• Utilized Microsoft Excel, Word, PowerPoint, and Outlook to present and share presentations with team members, new
• Hires, and all level of management
• Assessed problematic situations, made sound judgments, and executed action plans to improve customer satisfaction and prevent complaints/escalations
• Acted as Technical Support/Emergency Dispatcher
• Recognized for Life Saver Award Achiever for New York in May 2013 and selected to be on ADT national commercial & Local News
• Nbound service advisor

Qualified potential Students to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.

• Researched and studied on topics of multiple programs to better educate potential students
• Provided individualized counseling approaches based on socioeconomic status and cultural background.
• Contacts students on a regular basis to build and maintain rapport and serves as the student’s advisor and first point of contact to ensure questions are answered and concerns are resolved.
• Assists students with questions related to course navigation, academic policies, course expectations, technical assistance, and other student support services.
• Provides guidance to at-risk students to ensure student success.
• Provides on-going student retention efforts
• Participates in process improvement initiatives.
• Calls students to procure proper forms and paperwork as needed.
• Develops through knowledge of web properties, processes and policies to be used daily in Learner Services
• Demonstrates knowledge of, and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, accrediting agencies, CIE, and internal UMA policies and procedures.

• Answered incoming calls from customers and dispatched technicians to resolve issues/complaints and to set appointments
• Average 50 outbound calls daily to collect on past due accounts
• Made outbound customer survey calls to improve service and alert management of any trends Trained new agents
• Received new orders, prepared documentation and assigned personnel.
• Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
• Ordered supplies and allocated resources to personnel based on need.
• Developed and maintained courteous and effective working relationships.
• Worked flexible hours; night, weekend, and holiday shifts.