Brett Duncan
Lubbock,TX
Summary
Experienced Field Service Engineer with 21-year background performing BCI Hematology repairs, installations, and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services. Skilled at mentoring field service personnel to troubleshoot routine and unusual instrument problems and developing best practices for maximum first call effectiveness.
Overview
37
37
years of professional experience
Work History
Senior Field Service Engineer
Beckman Coulter, Inc
LUBBOCK, Texas
12.2000 - Current
- Tested instrument performance and demonstrated operation and servicing best practices.
- Managed maintenance data records and tracked operating information for onsite reference.
- Tested instrument performance and demonstrated operation and servicing of instrument to customer.
- Identified instrument performance problems and potential risks, coordinating appropriate corrective action.
- Maintained tools and equipment, and parts inventory.
- Updated and maintained assigned instruments per manufacturer specifications.
Medical Technologist (Tech III)
University Medical Center
LUBBOCK, TX
01.1999 - 12.2000
- Employed microscopic techniques to collect and study blood samples to determine number of cells, morphology and blood group, assessing compatibility for transfusion purposes.
- Identified test system abnormalities with potential for negatively affecting test performance or reporting and corrected issues.
- Established and monitored quality assurance programs and activities to maintain accuracy of laboratory results.
- Trained other employees in Blood Bank, Hematology and Chemistry laboratory testing procedures.
- Trained and oriented new medical technologists to perform and interpret tests.
- Managed routine laboratory operations and supervised employees for night shift.
- This was a high volume county hospital with the only Type 1 trauma center in West Texas.
Medical Technologist Generalist
Covenant Medical Center
LUBBOCK, TX
06.1990 - 12.2000
Medical Laboratory Technician
United States Air Force, USAF
LUBBOCK, TX
11.1988 - 11.1991
Education
No Degree - Biology
Wayland Baptist University
Plainview, TXSkills
- Hematology instrument maintenance, repair and installation
- Trained on all current Beckman Coulter Hematology products, including Cellavision
- Technical lead for South Texas District
- Routinely perform baseline procedures for high visibility and high failure instruments
Timeline
Senior Field Service Engineer
Beckman Coulter, Inc
12.2000 - Current
Medical Technologist (Tech III)
University Medical Center
01.1999 - 12.2000
Medical Technologist Generalist
Covenant Medical Center
06.1990 - 12.2000
Medical Laboratory Technician
United States Air Force, USAF
11.1988 - 11.1991
No Degree - Biology
Wayland Baptist University