Summary
Overview
Work History
Education
Skills
Timeline
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Zachary McLeod

Summary

Dynamic professional with a proven track record at E Christopher Holdings, excelling in house management and customer service. Skilled in event oversight and crisis intervention, I've successfully implemented protocols that enhanced property efficiency and guest satisfaction. My ability to foster relationships and manage essential tasks ensures top-notch service delivery and operational excellence.

Overview

5
5
years of professional experience

Work History

House Manager

E Christopher Holdings
07.2023 - 06.2024
  • Developed and implemented effective housekeeping protocols to maintain cleanliness and organization throughout the property
  • Maintained inventory of household supplies and coordinated with vendors for timely replenishment of essential items
  • Oversaw maintenance and repairs of household appliances and systems, swiftly addressing any issues to minimize downtime
  • Facilitated communication between household members and external service providers to ensure seamless coordination of appointments and deliveries

Host

Cooper Hawk Winery and Restruant
02.2021 - 05.2022
  • Courteously answer phone calls, welcome and seat guests, and present menus
  • Prepare seat arrangements and organize reservations to ensure guest satisfaction
  • Monitor dining room for proper cleanliness and supply levels
  • Completed various dining room tasks while providing excellent customer service
  • Answered and directed phone calls as needed
  • Arranged all [~40] party reservations per night

Sales Associate

Sunglass Hut
02.2019 - 10.2021
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to build rapport and loyalty.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Built relationships with customers to encourage repeat business.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

Bachelor Of Arts - Music Production

Berklee College of Music
Boston, MA
03-2026

Skills

  • Calendar Management
  • Quality service
  • Expense Management
  • Activity Supervision
  • Event oversight
  • Facility Inspections
  • Wine Knowledge
  • Exceptional organization
  • Budget Adherence
  • Housekeeping
  • Behavior Modeling
  • First Aid Training
  • Appointment Coordination
  • Transportation Arrangements
  • Staff Training
  • Crisis Intervention

Timeline

House Manager

E Christopher Holdings
07.2023 - 06.2024

Host

Cooper Hawk Winery and Restruant
02.2021 - 05.2022

Sales Associate

Sunglass Hut
02.2019 - 10.2021

Bachelor Of Arts - Music Production

Berklee College of Music

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Zachary McLeod