Braheem A. Otunba
Dallas,TX
Summary
15+ years of experience in e-commerce and distribution fulfillment, working with large and small teams. Very reliable, hands-on leader with great communication skills, both verbal and written, and the ability to connect at all levels of the organization. Proven track record of success at every job and organization.
Overview
18
18
years of professional experience
Work History
Director of Fulfillment
TopGolf Callaway Brands
Roanoke, TX
08.2023 - Current
- Responsible for 4 different operations; Austin TX, Markham CA, and 2 operations in Roanoke TX
- Team; 3 senior managers, 12 Ops and Supervisors and 20 leads across all buildings
- Businesses account for 800M yearly sales across all buildings and account for 75 of the company total revenue
- Cycle time reduction- 20%, increased sales, operational disciplines and internal program launched to develop internal talent
General Manager/Dir of Operations
GameStop.com
Grapevine, TX
10.2021 - 08.2023
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Led a team of senior managers and the assistant director of operations.
- Accomplishments $1.5M in savings in one year.
General Manager/Dir of Operations
Chewy.com
Dallas, TX
06.2019 - 06.2021
- Management of a staff of 45 full-time exempt leaders (6-Sr)
- Ops Manager, 8 Ops Managers, and 31 Area Managers are responsible for leading over 1,500 non-exempt team members in a 700,000 sq.
- P&L operational accountability for 800,000 inbound and outbound weekly processing units facility.
- KPIs include: $1 million weekly payroll.
- Accountable for cross-functional site leadership of Finance, Safety, Learning & Development, Continuous Improvement, and Maintenance functions
- Establishing the strategic direction of support areas in alignment with operational performance excellence standards.
- HR collaboration to drive talent management (IDPs, stack ranking, position leveling, and year-end process review) processes, managing the employee relations (alert line complaints, performance improvement plans, corrective action plans, severance/separation initiatives, and terminations) process, employee training and development, and policy compliance enforcement that aligns with Chewy's standard work guidelines.
Assistant General Manager
Chewy.com
06.2018 - 06.2019
- Management of a staff of 29 full-time Operations leaders (3-Sr
- Ops Manager, 6-Ops Managers, and 20-Area Managers) responsible for leading over 1,000 non-exempt team members in a 700,000 sq
- Ft fulfillment center operating 24/7
- P&L Operational accountability for 400,000 Inbound and Outbound weekly processing units’ facility
- KPIs include: $750,000 weekly payroll
- Accountable for leading the strategic and tactical directions for operations
- Influential leadership over Finance, Learning & Development, Continuous Improvement, and Maintenance functions to establish and drive operating efficiencies in alignment with corporate strategy
General Manager
Liquidity Services Inc.
06.2012 - 06.2018
- Management of a staff of 5 full-time Operations leaders (2-Ops Managers, and 3-Area Managers) responsible for leading over 120 non-exempt team members for (2) 24/7 facilities in North Texas and Wilkesboro North Caroline
- P&L Operational accountability for 270,000 Inbound and Outbound weekly processing units facility
- KPIs include: Payroll managed accounted for 35% of divisions cost centers
- Leverage Six Sigma mythologies to identify and improve shrink, efficiencies, and safety risk
- HR collaboration to drive Talent Management (IDPs, Stack Ranking, Position Leveling and Year-End Process review) processes, managing the employee relations (Alert Line complaints, performance improvement plans, corrective action plans, severance/separation initiatives and terminations) process, employee training & development, and policy compliance enforcement that aligns with Chewy standard work guidelines
Senior Operations Manager
Amazon.com
Allentown, PA
04.2010 - 05.2012
- Management of a staff of exempt staff operations leaders (1-Sr
- 8-Ops Managers, and 5-Area Managers) responsible for leading over 2,000 non-exempt team members in a 1,000,000 sq
- Ft fulfillment center operating 24/7
- Strategic planning and execution of 100,000-140,000 inbound and outbound weekly units of shipments
- KPIs include: Random Defect Rate/Bin Health, New hire learning curve rates, New Manager onboard success rates
- Leverage Six Sigma mythologies to identify and improve shrink, efficiencies, and safety risk
- Accountable for cross-functional site leadership of Finance, Safety, Learning & Development, Continuous Improvement, and Maintenance functions
- Establishing strategy direction of support areas in alignment with operational performance excellence standards
- HR collaboration to drive Talent Management (IDPs, Stack Ranking, Position Leveling and Year-End Process review) processes, managing the employee relations (Alert Line complaints, performance improvement plans, corrective action plans, severance/separation initiatives and terminations) process, employee training & development, and policy compliance enforcement that aligns with Chewy standard work guidelines
Assistant GM, UTI (3PL Home Depot)
Amazon.com
Dallas, TX
08.2009 - 04.2010
Operations Manager Safety
Amazon.com
Irving, TX
11.2008 - 08.2009
Operations Manager
Amazon.com
Irving, TX
12.2006 - 11.2008
Education
MBA - Global Business
University of Dallas
Skills
- Leadership training
- Strategic planning and execution
- Resource allocation
- Strategic planning
- Process improvement
- Capital spending
- Employee motivation
- Interpersonal skills
- Attention to detail
Affiliations
Timeline
Director of Fulfillment
TopGolf Callaway Brands
08.2023 - Current
General Manager/Dir of Operations
GameStop.com
10.2021 - 08.2023
General Manager/Dir of Operations
Chewy.com
06.2019 - 06.2021
Assistant General Manager
Chewy.com
06.2018 - 06.2019
General Manager
Liquidity Services Inc.
06.2012 - 06.2018
Senior Operations Manager
Amazon.com
04.2010 - 05.2012
Assistant GM, UTI (3PL Home Depot)
Amazon.com
08.2009 - 04.2010
Operations Manager Safety
Amazon.com
11.2008 - 08.2009
Operations Manager
Amazon.com
12.2006 - 11.2008
MBA - Global Business
University of Dallas
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