Hi, I’m
Morgan Thomas
Chesapeake,VA
Summary
Director offering five years of experience in food service and management roles. Skilled in performing safe food handling processes, customer service and sales transactions in fast-paced environments.
Overview
5
years of professional experience
Work History
Chick-Fil-A Edinburgh CommonsChesapeake, VA
Director of Fulfillment
07.2017 - Current
Job overview
- Collaborates effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Oversees day-to-day production activities in accordance with business objectives.
- Follows procedures at all times for personal and team safety.
- Works collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Monitors office workflow and administrative processes to keep operations running smoothly.
- Boosts team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Performs shift change tasks each day to keep store neat and running smoothly.
- Resolves challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
Education
Regent University Virginia Beach, VA
Bachelor of Science from Business General Management
05.2024
Tidewater Community CollegeNorfolk, VA
Associate of Science from General Studies
08.2021
Hickory High SchoolChesapeake, VA
High School Diploma
06.2019
Skills
- Equipment Troubleshooting and Maintenance
- Adaptability and Flexibility
- POS System Operations
- Ingredient and Food Preparation
- Customer Engagement
- Dependable and Cooperative
- Teamwork and Collaboration
- Resolving Complaints
- Managing Operations and Efficiency
- Supervising Employees
- Employee Training and Supervision
- Servsafe Certified
Timeline
Director of Fulfillment
Chick-Fil-A Edinburgh Commons
07.2017 - Current
Regent University
Bachelor of Science from Business General Management
Tidewater Community College
Associate of Science from General Studies
Hickory High School
High School Diploma