Bonnie Grisham

Mortgage Industry Professional with eighteen years of well-rounded experience. Demonstrated success in overall operations management. Dedicated to providing an inspirational learning environment with strong emphasis on sales and customer service. Energetic professional with exceptional analytical, organizational, and interpersonal skills. Strong personal ethics and integrity that convey a professional image of honesty, compassion, and concern for my customers' needs. Great conflict-resolution skills. Work well under pressure and deadlines. Highly organized team-builder with strong leadership experience. Background includes consistent industry commitment and promotions to increased responsibility.

• License: Loan Origination, Champions School of Real Estate, Houston, TX, 2010
• Certified DE Underwriter – Federal Housing Administration, 2018
• Certified Project Manager, Villanova University, 2021
• RYTT Certified Yoga Instructor, Awakened Yoga, 2018
• Certified Biofield Energy Tuning and Sound Therapist Certification, Academy of Sound Healing & The Center of Light, 2023

• Streamline corporate processing operations, while setting minimum standards and standardized checklists for all branch operations.
• Participate in creation and maintenance of beginning to end processing manual and training guides for multi-departmental use.
• Consult and maintain continued involvement in complete system customization to streamline companywide process flow.
• Identified and recruited highly valued key operations personnel who have consistently received promotions in short periods of time. Specialize in hiring inexperienced employees to train, grow, and mentor into becoming invaluable team members.
• Proven success of spearheading, creating, and managing multiple fully functional corporate departments with national coverage while successfully executing service levels that out deliver major competitors. Demonstrated ability to train and onboard individual or fully staffed branch/sales team.
• Strong history of maintaining customer, referral partner, sales, and peer relationships with consistent day to day contact, providing updates and thorough explanation of process.
• Research and study ever changing market conditions, programs/guidelines to ensure my teams are always working with the most up to date information.
• Strong ability to manage a heavy pipeline and prioritize competing tasks Unique ability to build operational teams with a strong sales focus due to personal history of loan origination.
• Create, participate, and/or provide feedback in all corporate policy and procedures, including but not limited to compliance and credit risk
• Collaborate with top producing branch managers to successfully build branch operations and sales teams to obtain and service large referral partner accounts
• Manage and resolve underwriting escalation and exception requests for FHA/jumbo/non-qm transactions
• Direct full service scenario desk to support all of sales and processing staff, including income calculations, condo project review, non-qm loan placement, and pre-underwriting manual or tbd loan transactions

• Process improvement strategies
• Systems customization and implementation management
• Multi-unit operations
• Troubleshooting and problem solving
• Staff retention
• Relationship building
• Strategic planning
• Quantifiable revenue increases
• Procedure development
• Business process re-engineering
• Team building
• Underwriting/Credit Analysis/DE
• Builder Development