Estoshia Jackson
Warner Robins,GA
Summary
Over 10 years of experience in public relations, corporate communication, financial analyst, communication emergency for E-911, and medical. My strengths include emergency assistance, phone proficiency, statistical analysis, financial analysts, and excellent communication skills. Communications professional with proven track record in handling emergency and non-emergency calls. Known for strong organizational abilities and effective communication skills, facilitating seamless coordination between teams. Reliable and adaptable, always striving for accuracy and swift resolution. I am seeking a position whereby I can utilize my relevant experience, natural skills, talents, and abilities to push to the next level and work towards achieving company goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Communication Dispatcher
Macon-Bibb County Sheriff Department
08.2024 - Current
- Developed strong rapport with first responders, fostering trust and cooperation for efficient teamwork.
- Optimized dispatcher performance through continuous training in communications technology and protocols.
- Upheld strict confidentiality standards while handling sensitive information related to public safety matters.
- Demonstrated professionalism under pressure, effectively handling high-stress situations during emergency events.
- Enhanced response times by efficiently managing multiple communication channels and prioritizing emergency situations.
COMMUNICATION DISPATCHER
City of Tuskegee
12.2012 - 06.2024
- Collected caller information, reported problem and inputted information into the computer aided dispatching system C.A.D
- Received commendation for outstanding performance in handling high-pressure situations and prioritizing critical incidents effectively
- Coordinated [1000+] emergency calls daily with accuracy and promptness, ensuring swift dispatch of necessary resources
- Collaborated with law enforcement agencies to improve interdepartmental communication and enhance emergency response coordination.
CASHIER STOCKER
Ross inc
08.2019 - 08.2021
- Provided a positive customer experience with fair, friendly, and courteous service
- Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
- Itemized and totaled purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register at a 100% accuracy
- Verifies credit acceptances by reviewing and recording driver's license number and operating credit card authorization systems.
COMMUNICATION DISPATCHER
Macon County Sheriff's Office
08.2019 - 01.2021
- Implemented new emergency response protocols resulting in a [25]% increase in communication efficiency
- Coordinated with other emergency services as necessary
- Utilized advanced software to streamline dispatch operations, reducing response time by [30]%.
SHIFT LEADER
Pizza Hut
06.2014 - 08.2018
- Applied various and suitable cooking techniques to prepare fast food and handled all order and beverages in given time period
- Accountable for over $1,000 daily in the cash register
- Trained multiple employees on preparation and presentation of food.
Education
Bachelor of Science - Nursing
South University
Montgomery, ALCertification - Basic EMT Certification
SouthEast Alabama Medical Service
Tuskegee08.2023
High School Diploma -
Booker T Washington High School
Tuskegee05.2009
Skills
- Proficient in basic computer programs, including Microsoft Office and Excel
- HIPAA Regulations
- Clinical Documentation
- Patient Care
- Emergency Medical Service (EMS)
- Vital Sign Monitoring
- Financial Analyst
- Radio Communications
- Law Enforcement
- Public Safety
- Positive communication skills
Accomplishments
- Certified NCIC Operator
- Certification in EMT Basics
Certification
- Certified NCIC Operator
- Certification in EMT Basics
References
- Davida Tarver, City of Tuskegee Communication Operator, (334)421-8066
- Ashley Johnson, Development Coordinator Fort Valley State University, (478)302-8871
- Jamal Ellis-Tarver, Banker, (251)222-2158
Timeline
Communication Dispatcher
Macon-Bibb County Sheriff Department
08.2024 - Current
CASHIER STOCKER
Ross inc
08.2019 - 08.2021
COMMUNICATION DISPATCHER
Macon County Sheriff's Office
08.2019 - 01.2021
SHIFT LEADER
Pizza Hut
06.2014 - 08.2018
COMMUNICATION DISPATCHER
City of Tuskegee
12.2012 - 06.2024
- Certified NCIC Operator
- Certification in EMT Basics
Bachelor of Science - Nursing
South University
Certification - Basic EMT Certification
SouthEast Alabama Medical Service
High School Diploma -
Booker T Washington High School
Similar Profiles
Shamonica YoungShamonica Young
Part-time Deputy Sherriff at Bibb County Sheriff DepartmentPart-time Deputy Sherriff at Bibb County Sheriff Department
Danielle SweetDanielle Sweet
Deputy Clerk II at Macon-Bibb County CourthouseDeputy Clerk II at Macon-Bibb County Courthouse
Alexus HammockAlexus Hammock
911 Emergency Dispatcher at Macon Bibb County E-911911 Emergency Dispatcher at Macon Bibb County E-911