Sequia Sparrow
Warner Robins,GA
Summary
Experienced with patient care, clinical procedures, and medical support. Utilizes strong communication and organizational skills to enhance patient outcomes. Track record of effectively collaborating with healthcare teams to deliver compassionate and efficient care.
Overview
20
20
years of professional experience
Work History
Practice Manager
Southeast Medical Group
01.2020 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Ordered all office supplies and kept check on inventory levels.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
Chronic Care Management Specialist
Middle Georgia Heart and Vascular
10.2015 - 01.2020
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Enhanced patient care by developing and implementing individualized care plans.
- Reduced hospital readmission rates by providing comprehensive discharge planning and follow-up support.
- Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
Certified Medical Assistant
Central Georgia Family Medicine
12.2009 - 07.2016
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Called and faxed pharmacies to submit prescriptions and refills.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
Medical Records Coordinator
Monroe County Hospital
10.2005 - 12.2009
- Kept accurate log of requests for medical information and records.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Reduced errors in medical records by implementing standardized processes for data entry and verification.
- Maintained strict adherence to HIPAA regulations, safeguarding patient confidentiality and privacy.
- Verified accuracy of patient information in medical records.
- Responded to patient inquiries to provide information and details of medical records.
Education
Associate of Applied Science - Medical Assistant
Griffin Technical College
Forsyth, GA06-2002
Skills
- Schedule management
- Practice management
- Staff management
- Workflow management
- HIPAA and OSHA regulations
- Data analysis
- Medical Billing
- Care planning
- Care assessments
- Clinical documentation
- Quality assurance controls
- EMR/EHR
Timeline
Practice Manager
Southeast Medical Group
01.2020 - Current
Chronic Care Management Specialist
Middle Georgia Heart and Vascular
10.2015 - 01.2020
Certified Medical Assistant
Central Georgia Family Medicine
12.2009 - 07.2016
Medical Records Coordinator
Monroe County Hospital
10.2005 - 12.2009
Associate of Applied Science - Medical Assistant
Griffin Technical College
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