Abigail Ampong
Richmond,VA
Summary
Cheerful Worker offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Overview
4
4
years of professional experience
Work History
Hostess
Greenspring Retirement Community
Springfeild, VA
08.2019 - 10.2020
- Cultivated warm relationships with regular customers.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered resident/customer questions about hours, seating and menu information.
- Assigned residents to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Informed servers of newly seated parties for speedy service.
- Reported concerns about intoxicated guests/residents to management to contribute to safe and welcoming environments for patrons.
- Checked guests' identification before serving alcoholic beverages.
- Answered phone calls and managed seating arrangements simultaneously in high-traffic dining room while maintaining calm, professional demeanor.
- Closed/Cleared outstanding POS orders and printing daily report.
- Sanitized and replaced menus for the following workday.
Server
Greenspring Retirement Community
Springfeild, Virginia
07.2017 - 08.2019
- Developed strong cooperative relationships with coworkers and managers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Asked customers for feedback, solved problems, provided additional items and drinks throughout meal.
- Made sure section was cleaned, swept, and reset after service, including completing assigned side job to close restaurant.
ColdStone Team Member
ColdStone Creamy
Alexandria , Virginia
04.2017 - 07.2017
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Scooped and created custom icecream and cake orders.
- Cleaned and closed store for the following workday by fluffing icecream, arranging toppings, washing dishes, and counting money.
Education
High School Diploma -
Virginia Commonwealth University
Richmond, VA05.2024
Skills
- Large Party Preparation
- Active Listening and Communication
- Self-Motivated
- Problem Solving
- Public Speaking
- Highly Organized
- Opening and Closing Procedures
- Multitasking and Prioritization
- Attention to Detail
Timeline
Hostess
Greenspring Retirement Community
08.2019 - 10.2020
Server
Greenspring Retirement Community
07.2017 - 08.2019
ColdStone Team Member
ColdStone Creamy
04.2017 - 07.2017
High School Diploma -
Virginia Commonwealth University