Tyshay Brooks
Summary
Very ambitious and determined individual looking for a great career to settle into that will provide an opportunity for growth. Very customer service oriented as I have served customers and have also been a customer. A great experience is always a welcomed and remembered one.
Overview
10
10
years of professional experience
Work History
Inside Sales Representative
TVG Medulla
Oak Brook, Illinois
06.2022 - 01.2025
- Maintained detailed records of customer interactions, orders and account status updates.
- Prepared weekly reports summarizing sales activities, forecasts and performance metrics.
- Identified customer needs by asking questions and advising on best solutions.
- Conducted daily cold calls and emails to potential clients to generate new sales opportunities.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Managed multiple sales projects simultaneously and met deadlines.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Call Center Customer Service
Innovation Group
Schamburg, IL
09.2019 - 05.2022
- Listens attentively to every caller needs to ensure a positive customer service experience
- Executed the dialogues and scripts provided by the company to guarantee an easy flowing conversation with customers each call
- Promptly follows up with customers to ensure their needs are met
- Successfully trained oncoming sta with correctly following procedures and protocols provided by the company
- Always Focused on providing a solution for all customers to avoid any escalation issue to supervisors
Customer Service
Village of Bensenville Movie Theaters
Bensenville, IL
01.2015 - 08.2019
- Maintained facility as a clean, safe and fully functional entertainment venue
- Developed customer relationships by providing exceptional customer service to ensure a positive experience
- Provided a personal experience to recurring customers by remembering their names and orders each visit
- Food sanitation certification met by following federal guidelines, online training testing
- Accompanied parents and children with large birthday parties from setup to clean
Education
Business Management
College Of Dupage
Glen Ellyn05-2026
High School Diploma -
Fenton H.S.
Bensenville, IL05.2017
Skills
- Microsoft Office
- Excel
- Database Administration
- Powerpoint
- Quick learner
- Detail Oriented
- Punctual
- Internet Explorer
- Team Player
- Friendly
- Driven
- Email and phone etiquette
Projects
When they see us, I love to write poetry in my free time. 'When they see us' is a poem I wrote in middle school that drew a lot of attention from my teachers. Since then I've been working on my book to help guide women.
Awards
- National Honors Society
- Gold medals from track
- Student of the year
- Coach of the year
- Woman Speaker
Languages
- English
- Limited Spanish
Timeline
Inside Sales Representative
TVG Medulla
06.2022 - 01.2025
Call Center Customer Service
Innovation Group
09.2019 - 05.2022
Customer Service
Village of Bensenville Movie Theaters
01.2015 - 08.2019
Business Management
College Of Dupage
High School Diploma -
Fenton H.S.