Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nicolas Jr Andre

Nicolas Jr Andre

Coral Springs,FL

Summary

Focused Translator with highly developed understanding of [Haitian Creole] language and culture. Skilled in quickly and accurately translating written documents and audio recordings. Over [3] years of related expertise. Background includes working in [Court] environments to perform document and verbal translation services. Excellent listening and communication skills with organized and systematic approach. Delivers high level of accuracy in [Haitian Creole] to [English] translations.


Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in [Translation] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.


Focused Billing Clerk with [3] years of experience. Skilled in building client and vendor rapport and managing accounts to reduce outstanding balances. Hardworking and energetic with passion for accuracy and efficiency.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Creole Trans
North Miami, FL
06.2016 - 12.2019
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [100]%

Translator and Interpreter

Creole Trans
North Miami, FL
06.2016 - 12.2019
  • Conferred with subject matter experts and other colleagues to establish precise understanding of specialized concepts.
  • Replicated flow, style and overall meaning of original texts.
  • Consulted specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases.
  • Translated documents in [CREOLE] ,[ENGLISH] and [FRENCH]

Payment Processor

Creole Trans
North Miami, FL
06.2016 - 12.2019
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Handled [10+] employee payroll and other day-to-day financial transactions while maintaining long-term goals

Church Musician

Vision Worship Center
Pompano Beach, FL
12.2021 - Current
  • Selected appropriate pieces to meet performance needs and showcase skills.
  • Punctually attended [4] practices monthly.
  • Branched out from [Piano ] to learn [Soprano Sax], [Clarinet], and [Trumpet].

Church Musician

BCIC
Fort Lauderdale, FL
08.2011 - 06.2020
  • Selected appropriate pieces to meet performance needs and showcase skills.
  • Conducted ensemble at rehearsals and during both live and recorded performances.
  • Performed in [More than 10] shows

Education

High School Diploma -

Coral Springs High School
Coral Springs, FL
10.2015

Associate of Arts - Accounting And Business Management

Mast@Fiu
Miami, FL
12.2023

Skills

  • Report preparation
  • Complaint resolution
  • Multi-line phone talent
  • Fluent in [Creole] ,[English]
  • Cultural Awareness
  • Intermediate speaker in [French]
  • Collections duties
  • Quickbooks mastery
  • Customer service support
  • Arranging music
  • Comprehensive knowledge of harmony
  • Studio recording experience

Timeline

Church Musician

Vision Worship Center
12.2021 - Current

Customer Service Representative

Creole Trans
06.2016 - 12.2019

Translator and Interpreter

Creole Trans
06.2016 - 12.2019

Payment Processor

Creole Trans
06.2016 - 12.2019

Church Musician

BCIC
08.2011 - 06.2020

High School Diploma -

Coral Springs High School

Associate of Arts - Accounting And Business Management

Mast@Fiu
Nicolas Jr Andre