Christopher Johnson
Chicago,United States
Summary
Polite and professional Call Center professional successful in applying strong communication, active listening skills and problem solving to various customer issues. History of surpassing productivity and quality targets in high-volume settings. Articulate, energetic and results-oriented with a passion for developing relationships, and growing businesses.
Overview
19
19
years of professional experience
Work History
Call Center Representative
Nan McKay & Associates, Inc.
08.2023 - Current
- Managed 60+ incoming calls daily and assist with emails upon request.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Delivered prompt service to prioritize customer needs.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Call Center Representative
Briljent
03.2021 - 04.2023
- Managed 45+ Calls daily and assisted with various claims issues upon request.
- Assisted Briljent with IDES Unemployment Project, taking part in assisting 2 million claimants with starting claims and resolving claim issues.
Parts Clerk
BANDAI NAMCO Entertainment America Inc.
12.2016 - 06.2020
- Customer Service focused on assisting various companies with replacing damaged or missing parts for various equipment at their home office
- Excellent organizational and multitasking skills with emphasis on accuracy
- Assisted in maintaining and organizing backroom and warehouse environment
- Handled receiving and stocking product, unloading and loading trucks, and checking in merchandise.
Backroom Clerk
Target
03.2015 - 12.2016
- Maintained, cleaned and organized backroom and warehouse environment
- Handled receiving and stocking product, unloading and loading trucks, and checking in merchandise.
Interior Communications Technician
US Navy
06.2006 - 06.2011
- Maintained Communications and Alarm System onboard USS Winston S Churchill
- Managed and Maintained 32 Fiber Optics Data Multiplexing System units
- Maintained Proper Security Watches within Norfolk Naval Base and docked ships.
Education
Some College (No Degree) - Information Technology
Some College (No Degree) - Film And Video Production
Skills
- Customer Service
- Call Center Customer Service
- Training experience
- Electronic Repair
- Security Supervision
- Call Control
- Communicating with clients
- Technical Troubleshooting
- Problem-solving skills
Accomplishments
- Military Veteran, experienced Parts, Sales Clerk and Call Center Specialist who has experience working in the computer games industry and 5 years of call center experience. Skilled in Photography, Customer Service, Microsoft Excel, Microsoft Word, Photoshop and Final Cut Pro.
- Call Center Agent assisting with unemployment insurance claims and services.
- File Unemployment Claim
- Re-index and File Unemployment Documents
- Wood Dale, IL
- Customer Service focused on assisting various companies with, replacing damaged or missing parts for the equipment at their home office.
- Excellent organizational and multitasking skills with an emphasis on accuracy
- Assisted in maintaining a clean and organized backroom and warehouse environment
- Handled receiving and stocking product, unloading and loading trucks, and checking in merchandise
- Maintain Communications and Alarm System onboard USS Winston S Churchill
- Manage and Mainaint Fiber Optics Data Multiplexing System
- Maintained Proper Security Watches within the Norfolk Naval Base and Ship.
- Final Cut Pro
- Video Editing
- Photoshop
- Customer Service| Received Second Gold Star in Liew Navy and Marine Achievement for repairs saving the USS Winston S. Churchill $167,325
- Assisted in Lighting in Various Film Projects for various graduates with The Art Institute
- Employee of the Month at Bandai Namco USA in November 2019
- Assisted Briljent with the IDES UI Project, taking part in assisting 2 million claimants with starting claims and resolving claim issues.
Certification
- Licensed Housing Specialist - September 2024 to Present.
Timeline
Call Center Representative - Nan McKay & Associates, Inc.
08.2023 - Current
Call Center Representative - Briljent
03.2021 - 04.2023
Parts Clerk - BANDAI NAMCO Entertainment America Inc.
12.2016 - 06.2020
Backroom Clerk - Target
03.2015 - 12.2016
Interior Communications Technician - US Navy
06.2006 - 06.2011
New Horizons Computer Learning Center of Chicago - Some College (No Degree), Information Technology
The Art Institutes - Some College (No Degree), Film And Video Production
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