Lauren Harvey
Saint Louis ,MO
Summary
Energetic and ambitious college student seeking to engage in and be familiar with working in a hospital setting. Eager to apply customer service skills and medical terminology experience to accurately aid patients in a fast paste working environment. Currently pursuing associates degree to get certified as a Radiology Technician who is a passionate learner, ready to join a team with room for personal and professional growth.
Overview
7
7
years of professional experience
Work History
Warehouse Associate
Amazon
11.2023 - 03.2024
- Packed approximately 180 boxes per hour to ensure customers got their packages promptly.
- Aided in reducing product damage by properly and safely while storing materials.
- Decreased order processing time through organization and prioritizing tasks.
- Sustained safe work environment by cohering to safety protocols and guidelines.
Restaurant Hostess
801 Local
02.2022 - 11.2023
- Maintained customer satisfaction by properly greeting and seating guests upon arrival.
- Directed reservations up to 20 guests effectively, accommodating special requests and established accurate guest counts per party.
- Cleared and set tables for next party of guests to effectively maintain a clean, organized and inviting restaurant.
- Occasionally assisted management in filing and organizing restaurant invoices.
Medical Office Receptionist
Metro Imaging
02.2022 - 04.2022
- Sustained organized patient records and scheduling appointments precisely to ensure office efficiency.
- Cooperated with medical staff to confirm coherent communication and coordination of patient care.
- Rationalized check-in process for patients, resulting in reduced wait times and enhanced patient satisfaction.
- Preserved strict confidentiality of patient information, cohere to HIPAA regulations and protecting privacy rights.
- Maintained up to 20-30 incoming calls, appointments and faxes per shift from patients.
Learning Ambassador
Amazon
10.2021 - 02.2022
- Improved associate engagement by incorporating interactive activities and real-world examples in training.
- Assisted in development of new materials to enhance overall learning experiences for new associates.
- Implemented innovative teaching methods to groups of 5 or more, resulting in increased associate comprehension and retention.
- Promoted positive learning environment by establishing clear expectations and fostering strong communication with new associates.
Warehouse Associate
Amazon
01.2021 - 10.2021
- Prepared merchandise for shipping by packages into Amazon's system
- Prepare packages of 50 or more per hour for shipping by base wrapping pallets
- Separate packages to send to correct area
- Reduced order processing time through effective organization and prioritization of tasks.
Electronics Associate
WALMART
01.2019 - 11.2020
- Assisted customers with electronics and technology by providing information for purchases
- Provided exemplary customer experiences that produced repeat Walmart shoppers
- Initiated important work-related topics in small group team meetings.
- Amplified product quality by conducting thorough testing and troubleshooting of electronic components.
Apparel Associate
WALMART
07.2017 - 12.2018
- Stayed current on merchandise offered to offer suggestions to customers in need of support.
- Increased Walmart sales by reminding customers of new products and daily sales.
- Uplifted sales by creating visually appealing merchandise displays and maintaining a clean, organized store environment.
- Improved customer satisfaction by assisting 20 or more customers daily with clothing selections and providing personalized fashion advice.
Education
ASSOCIATES - Radiological Technology
Saint Louis Community College
St Louis, MO12.2026
DIPLOMA -
Pattonville Sr. High School
Maryland Heights, MO05.2019
Skills
- Medical Terminology
- Familiar with Nextgen software
- 5 years of face to face customer service
- Computer skills 5 years
Volunteer Experience
YWCA, 02/2015, 07/2015, Front Desk & Childcare Attendant, greeted members, answered calls also assisted in administrative office duties, abided by safety regulations required to exchange children with parents, assisted with caring for children to watch.
Timeline
Warehouse Associate
Amazon
11.2023 - 03.2024
Restaurant Hostess
801 Local
02.2022 - 11.2023
Medical Office Receptionist
Metro Imaging
02.2022 - 04.2022
Learning Ambassador
Amazon
10.2021 - 02.2022
Warehouse Associate
Amazon
01.2021 - 10.2021
Electronics Associate
WALMART
01.2019 - 11.2020
Apparel Associate
WALMART
07.2017 - 12.2018
ASSOCIATES - Radiological Technology
Saint Louis Community College
DIPLOMA -
Pattonville Sr. High School