Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charisse Burtch

Canon,GA

Summary

Experienced fast food shift lead with a passion for delivering exceptional service. Proven ability to lead teams during busy shifts, ensuring efficient operations and customer satisfaction. Skilled in handling cash registers, managing inventory, and maintaining cleanliness. Adept at resolving customer issues promptly.

Dedicated medical billing and coding specialist with a track record of ensuring accurate claims processing. Proficient in ICD-10 procedures and well-versed in data protection laws.

Overview

9
9
years of professional experience

Work History

Warehouse Associate

Amazon DSP
Jefferson
11.2021 - Current
  • Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
  • Received and processed incoming shipments, verifying accuracy of items against purchase orders.
  • Maintained accurate inventory records through manual and computerized systems.

Shift Lead/AM

Dunkin' Donuts
Canton
07.2017 - 08.2021
  • Assisted in the training of new employees.
  • Monitored employee performance and provided feedback on areas for improvement.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • De escalated issues within the company

Customer Service Advocate

Blue Cross Blue Shield of North Carolina
Columbia, SC
12.2016 - 05.2017
  • Reviews all patient insurance information needed to complete the benefit verification process.
  • Triages cases with missing information to appropriate program associates.
  • Verifies patient specific benefits and precisely documents specifics for various payer plans including patient coverage, cost share, and access/provider options
  • Identifies any restrictions and details on how to expedite patient access.
  • Completes quality review of work as part of finalizing the product.
  • Reports any reimbursement trends/delays to management.
  • Performs related duties and special projects as designed.

Shift Leader/Cashier

McDonald's
Hartwell
07.2015 - 12.2015
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Checked orders for quality and completeness.

Education

College Degree in Medical Assisting -

Herzing University-Atlanta
06.2024

Certificate in Medical Billing & Coding -

Ashworth college
02.2022

High school diploma -

Hart County High School

Skills

  • Customer Service
  • Employee Relations
  • Leadership Development
  • Public Speaking
  • Team Building
  • Teacher Assistant
  • Assistant Manager Experience
  • Cash Handling
  • Payroll
  • Management
  • Shift Management
  • Food Service
  • Store Management Experience
  • Food Safety
  • Food Preparation
  • POS
  • Cleaning Experience
  • Food Handling
  • CPT Coding
  • Medical Billing
  • Medical Coding
  • Medical Records
  • ICD-10
  • Medical Terminology
  • ICD Coding
  • Freight Labeling

Timeline

Warehouse Associate

Amazon DSP
11.2021 - Current

Shift Lead/AM

Dunkin' Donuts
07.2017 - 08.2021

Customer Service Advocate

Blue Cross Blue Shield of North Carolina
12.2016 - 05.2017

Shift Leader/Cashier

McDonald's
07.2015 - 12.2015

College Degree in Medical Assisting -

Herzing University-Atlanta

Certificate in Medical Billing & Coding -

Ashworth college

High school diploma -

Hart County High School

Similar Profiles

CREATE PROFILE
Charisse Burtch