Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Shephard

Myrtle Beach,SC

Summary

Detail-oriented Environmental Services Housekeeper with extensive understanding of sanitation and infection control techniques. Works quickly and effectively with little to no supervision, following established schedules and procedures. Initiates proper cleaning techniques to complete housekeeping tasks. Hardworking Environmental Service Housekeeper with strong record of quality, efficient work. Achieves daily cleaning targets by using good planning and prioritization skills. Jumps in quickly to handle messes, disinfect rooms and complete special cleaning projects. Skilled Environmental Services Specialist with 5+ years of experience managing facilities upkeep. Works long shifts independently and efficiently to carry out routine cleaning needs. Proven knowledge of heavy equipment and machinery and cleaning chemicals and supplies. Attentive Environmental Services Housekeeper applies understanding of preventive sanitation measures and chemical safety procedures. Follows detailed directions and takes initiative to deliver impeccable work.

Excellent communication and project management skills. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Motivated professional. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Results-driven Nurse Tech, Patient Care Assistant, and Housekeeper who excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers. Energetic Housekeeping Room Attendant with 10+ years of hands-on experience cleaning and maintaining guest rooms. Detail-oriented individual possessing strong work ethic and excellent organizational skills. Proficient in commercial, hospitality and residential cleaning equipment operations. Committed to finishing tasks on time while exceeding expectations. Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus. Reliable employee seeking Healthcare Administration position. Offering excellent communication and good judgment.

Overview

12
12
years of professional experience

Work History

Housekeeping Room Attendant

Ocean Enclave By Hilton Grand Vacations
Myrtle Beach, SC
02.2022 - Current
  • Take the initiative to greet each guest immediately in a friendly/sincere warm acknowledgment; providing exceptional customer service.
  • Clean condo size units, including but not limited to stripping dirty linens, vacuuming, dusting, mopping, washing dishes, making beds, cleaning multiple bathrooms and counters and moving furniture.
  • Be a self inspector by examining carpets, drapes and furniture for stains, damage, or wear ensuring each unit will WOW a guest when they walk into any of our units upon their arrival. Ensuring every detail is in place, up to the highest standard letting them know they'll be well taken care of while staying with us.
  • Following all safety procedures/standards and able to recognize and act in emergency situations.
  • Work in a fast-paced and sometimes stressful environment, flexible with spontaneous demands from guests and business needs.
  • Regular attendance is important to the successful performance of this role, being available to work on a regular basis.

Environmental Services Assistant

Lexington Medical Center
Columbia, SC
06.2020 - 11.2021
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
  • Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Helped prevent spread of infections by sanitizing surfaces, furniture, and equipment.
  • Disinfected public areas frequently and provided spot cleaning as needed to maintain clean, welcoming atmosphere.
  • Kept trash cans empty by removing regularly from rooms, bathrooms, and hallways.
  • Maintained floors with regular sweeping, mopping, and vacuuming. Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
  • Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
  • Exceeded facility standards regularly by working with detail-oriented approach.
  • Dusted, swept, and mopped to maintain clean, safe environment for clients.
  • Responded quickly to calls for spills and other potentially dangerous situations.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory, and removing trash.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
  • Swept and damp-mopped private stairways and hallways.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Production Worker

Amazon Fulfillment Center
West Columbia, SC
06.2016 - 01.2021
  • Organized work to meet demanding production goals.
  • Resolved issues quickly to maintain productivity goals.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Supported current production needs by moving items between equipment, conveyors and staging areas.
  • Fulfilled orders quickly to accomplish challenging daily objectives. Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Selected products and items from shelves and pallets for customer orders. Positioned lifting devices under, over or around loaded pallets, skids and boxes and secured material for transport to designated areas.
  • Labeled boxes and placed in outbound collection areas.
  • Limited damage to products and orders by using care when choosing items.
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
  • Packed fragile items with bubble wrap to prevent breakage during shipping.
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
  • Protected company inventory by maintaining and organizing storage areas.
  • Palletized boxes to streamline movement and shipment. Attached identifying tags to containers to mark with identifying information.
  • Used electric forklifts and electric pallets to safely move pallets of merchandise.
  • Documented package information by completing associated paperwork, attaching labels and running barcodes with scanners.
  • Confirmed items picked for orders by keying codes into system.

Environmental Services Housekeeper

HCR Manorcare
West Columbia, SC
01.2010 - 01.2014
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
  • Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Practiced established infection control methods to reduce risks to patients, families and medical staff.
  • Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
  • Documented and reported necessary facility and building repairs observed.
  • Removed hazardous and medical waste from exam rooms, treatment rooms and surgery suites to minimize risks to patients and medical personnel.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Verified cleanliness and organization of storage areas and carts.
  • Packaged and transported solid, biohazard and pharmaceutical wastes to proper receptacles to decrease hazards to medical staff, patients and families.
  • Answered patient call lights

Home Health Care Provider/Nurse Technician

ATC Healthcare
West Columbia, SC
09.2008 - 11.2010
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Completed household management tasks for clients within private home settings.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Assisted disabled clients to support independence and well-being.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Followed nutritional plans to prepare optimal meals.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.

Education

Associate of Science - Healthcare Administration

Colorado Technical University
Colorado Springs, CO
02.2022

GED -

Swansea High School
Swansea, SC
06.2016

Skills

  • Detail-Oriented
  • Health Standards Compliance
  • Verbal and Written Communication
  • Room and Public Space Cleaning
  • Service-Oriented
  • Trash Collection and Disposal
  • Polishing and Dusting
  • Work Planning and Organization
  • Relationship Building
  • Guest Service and Support
  • Multitasking and Prioritizing
  • Microsoft Office
  • Team Support and Collaboration
  • Professional and Courteous
  • Wall and Ceiling Cleaning
  • Heavy Lifting
  • CDC Sanitation Guidelines
  • Time Management
  • COVID-19 Safety Procedures
  • Rug and Carpet Cleaning
  • Window Washing
  • Cart Stocking and Organization
  • Kitchen Cleaning and Dishwashing
  • Process Improvement
  • Staff Training
  • Linen Cleaning and Storage
  • Electronic Communication
  • Guest Request Response
  • OSHA Compliance
  • Quality Control
  • Customer Inquiry and Response
  • Equipment Disinfection
  • Residential Cleaning
  • Deep Cleaning Protocols
  • Stain Removal
  • Data Entry
  • Mattress Cleaning and Turning
  • Restroom Servicing
  • Commercial Equipment Operation
  • Safe Chemical Handling
  • Commercial Cleaning

Timeline

Housekeeping Room Attendant

Ocean Enclave By Hilton Grand Vacations
02.2022 - Current

Environmental Services Assistant

Lexington Medical Center
06.2020 - 11.2021

Production Worker

Amazon Fulfillment Center
06.2016 - 01.2021

Environmental Services Housekeeper

HCR Manorcare
01.2010 - 01.2014

Home Health Care Provider/Nurse Technician

ATC Healthcare
09.2008 - 11.2010

Associate of Science - Healthcare Administration

Colorado Technical University

GED -

Swansea High School
Amy Shephard