Pendy Chery
Summary
Licensed insurance professional with a strong background in customer service, communication, and problem-solving across multiple industries. Skilled in handling complex client interactions, maintaining accurate documentation, and adapting quickly to new systems and procedures. Demonstrates exceptional organizational skills, analytical thinking, and a commitment to providing fair and timely resolutions. Holds active Florida 6-20 All-Lines Adjuster and 2-40 Health Insurance licenses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Estrella Insurance
Coral Springs, FL
11.2025 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Collaborated with agents to gather necessary documentation for underwriting decisions.
- Conducted thorough assessments of client risk profiles and coverage requirements.
- Provided ongoing support and education to clients regarding policy details and changes.
- Streamlined sales processes to enhance customer engagement and satisfaction.
Insurance Agent
Clearlink
06.2024 - 11.2025
- Resolved customer inquiries with a focus on accuracy, empathy, and compliance.
- Managed confidential client data and maintained thorough documentation of interactions. Demonstrated adaptability by navigating multiple systems to ensure correct policy processing.
- Educated clients on insurance products and coverage options to enhance understanding and decision-making.
- Assisted in processing policy applications, ensuring compliance with regulatory standards and internal guidelines.
- Strengthened investigative and analytical skills through detailed review of eligibility and coverage.
PBX Guest Relations Services
Dalmar Hotel
Fort Lauderdale, FL
02.2024 - 05.2024
- Handled service issues and complaints with diplomacy, maintaining a high customer satisfaction rate.
- Created detailed records of service interactions, applying organization and accuracy under pressure.
- Collaborated with cross-functional teams to resolve escalations efficiently.
- Self-motivated, with a strong sense of personal responsibility.
CRS Supervisor
Teleperformance
Fort Lauderdale, FL
03.2023 - 01.2024
- Supervised team operations while managing escalated customer disputes.
- Delivered consistent, fact-based resolutions by gathering information and analyzing outcomes.
- Provided coaching to representatives to improve empathy, accuracy, and communication effectiveness.
- Built critical thinking and investigative skills applicable to claims review and determinations.
Sales Associate
Cricket Wireless
Coral Springs, FL
05.2021 - 03.2023
- Developed strong customer relationships while addressing complex service and billing issues.
- Documented all transactions and account notes with precision and integrity.
- Consistently exceeded sales and customer satisfaction goals through proactive problem-solving.
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
Education
Associate of Arts - Business
Campus
Sacramento, CA08-2026
Skills
- Meticulous in execution
- Customer service & conflict resolution
- Analytical and critical thinking
- Documentation & case reporting accuracy
- Auto policy comprehension & compliance understanding
- Teamwork and collaboration
- Problem-solving skills
- Time management
Certification
- Florida 6-20 All-Lines Adjuster License (Active)
- Florida 2-40 Health Insurance License (Active)
Languages
English
French
Haitian Creole
Timeline
Sales Associate
Estrella Insurance
11.2025 - Current
Insurance Agent
Clearlink
06.2024 - 11.2025
PBX Guest Relations Services
Dalmar Hotel
02.2024 - 05.2024
CRS Supervisor
Teleperformance
03.2023 - 01.2024
Sales Associate
Cricket Wireless
05.2021 - 03.2023
Associate of Arts - Business
Campus