Danielle Wright
Philadelphia,PA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Amtrak and other leading companies. Skilled in ticketing systems and problem-solving, adept at managing high-stress situations with resourcefulness. Achieved significant improvements in service efficiency and customer relationship management through attention to detail and initiative.
Overview
12
12
years of professional experience
Work History
Baggage Service Agent
Amtrak
05.2022 - Current
- Built positive relationships with customers by providing exceptional customer service.
- Collaborated with team members to locate misplaced luggage, expediting returns to rightful owners in a timely manner.
- Provided exceptional customer service, addressing concerns professionally and offering assistance when needed.
- Greeted passengers in claim area and helped retrieve luggage.
Security Officer
Philadelphia Parking Authority
02.2021 - 05.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
Cashier/Assistant Manager
Fine Wine And Good Spirits
03.2014 - 04.2020
- Enhanced customer satisfaction by providing efficient and friendly service at cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Built positive relationships with customers to increase repeat business.
- Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
Sales Associate
Macys Department Store
11.2012 - 11.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
No Degree - English
Lincoln University
Lincoln University, PA05.2011
High School Diploma -
Blair Christian Academy
Philadelphia, PA06.2006
Skills
- Ticketing system expertise
- Passenger Assistance
- Complaint Handling
- Resourcefulness and Initiative
- Time Management
- Willing to Learn
- Problem-solving abilities
- Attention to Detail
- Shipping and receiving
- Truck loading and unloading
Affiliations
- Order of Eastern Star
Timeline
Baggage Service Agent
Amtrak
05.2022 - Current
Security Officer
Philadelphia Parking Authority
02.2021 - 05.2022
Cashier/Assistant Manager
Fine Wine And Good Spirits
03.2014 - 04.2020
Sales Associate
Macys Department Store
11.2012 - 11.2013
No Degree - English
Lincoln University
High School Diploma -
Blair Christian Academy