Joshua Ewing
Anchorage,AK
Summary
Dynamic Lead CSR with a proven track record at Anchorage Uhaul, enhancing customer satisfaction and streamlining training processes. Excelled in problem-solving and Microsoft Excel, significantly improving team efficiency. Known for exceptional customer service and team collaboration, adept at handling complex complaints and multitasking in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Lead CSR
Anchorage Uhaul
11.2018 - Current
- Assisted in the development of training materials to standardize employee knowledge and performance.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Established rapport with customers through active listening skills, empathetic responses, and genuine interest in their needs.
- Maintained detailed records of customer interactions, documenting concerns and resolutions accurately.
Education
High School Diploma -
Dimond Highschool
Anchorage, AKSkills
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Team collaboration
- Microsoft Excel
- Call center experience
- Task prioritization
- Complaint handling
- Shipping procedures
- Staff training
Timeline
Lead CSR
Anchorage Uhaul
11.2018 - Current
High School Diploma -
Dimond Highschool
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