DOMINIQUE WASHINGTON
Patterson,CA
Summary
Service-oriented Sales Manager with more than 13 years of experience developing relationships and partnerships. Strategic and analytical with motivational leadership style and expertise in building new network connections, promoting products and expanding territories.
Overview
13
13
years of professional experience
Work History
Account Executive
Xerox
Modesto , CA
02.2022 - Current
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Prospected new clientele through networking, cold calling, canvassing and referrals.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Managed sales cycle from first contact to established customer sale and maintained solid customer base.
- Prepared additional quotes for current clients to upsell products and services
- Collaborated with internal teams to develop account strategy
Business Development Manager
Legalsheild
Patterson, CA
04.2020 - Current
- Provide actionable feedback and suggestions around sales and account management processes
- Reviews and uncovers new business opportunities and leverage existing accounts to future goals with clients
- Successfully collaborate with and manage Recruitment team in fulfilling client workforce need
- Contact potential customers via telephone and email
- Determine business development opportunities and implemented effective strategy for client acquisition
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
Territory Sales Manager
Dell
Oakland, CA
08.2019 - 05.2020
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Exceeded targets by building, directing and motivating high-performing sales team
- Collaborated cross-functionally with product development and production teams to improve designs and reduce costs
- Spearheaded efficient resolutions for wide-ranging customer issues to offer outstanding service and maintain high customer satisfaction
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results
Area Manager
Adecco Staffing
San Bruno
07.2017 - 02.2019
- Promoted positive customer service experiences by promptly resolving conflicts
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability
- Supervised 2 employees to ensure optimal productivity
- Supervised business functions, employee staffing, customer retention and financial accountability for all stores
- Evaluated schedules, orders and forecasts to plan processes and meet timetables
- Streamlined operational efficiencies by successfully hiring top talent driving productivity.
- Oversaw budget planning, strategy development, community outreach for organization
- Drove revenues and team morale by developing and deploying sales contests
- Planned operations to meet established schedules, factoring in order demands and business forecasts
Business Account Executive / KRON
Now Nextar Media Group
San Francisco, CA
01.2017 - 03.2018
- Called and attended appointments, daily to find new business opportunities Goal of 20 calls per day, 5 Meetings weekly, and 1 close per week
- Building relationships with business owners Build effective television and digital campaigns for all types of businesses
- Presented and sold the value of television through marketing presentation
- Creation of tailored marketing plan Attend Production shoot with production team to ensure production runs smoothly
- Coordinated with customer managers to develop and execute business plans.
Branch Manager AVP
Castro Office
San Francisco, CA
12.2015 - 01.2017
- Supervised branch operations and made continuous improvements in each area.
- Encouraged employee development and promoted management staff from within.
- Represented bank at community events to establish strong ties and promote business.
- Upheld stringent bank standards for loans, money handling and legal considerations.
- Set risk management policies to mitigate bank losses
- Built and maintained productive relationships with internal and external C-level executives to facilitate business success
- Represented bank at community events to establish strong ties and promote business
AVP, Branch Manager
US Bank Bayview
05.2013 - 01.2017
- Helped VPs add value and growth to annual sales volume.
- Communicated business concepts and expected functional behavior to developers and other stakeholders.
- Gathered and reviewed customer feedback to improve operations.
- Engaged employees in business processes with positive motivational techniques.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
AVP, Banking Center Manager
Bank of America Union Square
San Francisco, CA
04.2011 - 01.2013
- Counseled customers in selection of financial products to meet banking needs
- Directed execution of comprehensive control assessments, including identifying potential compliance risks and likelihood and impact of fines and penalties resulting from non-compliance while maintaining fair and equal access to financial services
- Recommended improvements to management controls designed to safeguard institutional resources and promote growth in compliance with government laws and regulations
- Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects
- Cultivated and maintained positive working relationships with employees, executives and other stakeholders
- Coordinated work across departments to keep teams on track with company goals.
AVP, Banking Center Manager
Bank of America
Plaza San Francisco, CA
05.2010 - 04.2011
- Counseled customers in selection of financial products to meet banking needs
- Directed execution of comprehensive control assessments, including identifying potential compliance risks and likelihood and impact of fines and penalties resulting from non-compliance while maintaining fair and equal access to financial services
- Recommended improvements to management controls designed to safeguard institutional resources and promote growth in compliance with government laws and regulations
- Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects
- Cultivated and maintained positive working relationships with employees, executives and other stakeholders
- Coordinated work across departments to keep teams on track with company goals.
Education
Bachelor of Arts - undefined
University of Phoenix Then Ashford University
09.2020
Associate of Arts - Business Management
University of Phoenix
Online05.2010
Certificate of Completion Charm and Etiquette's Business Etiquette's Team Management - undefined
Beckman Company Finishing School
01.2003
Skills
- Customer presentations
- Account servicing
- Business development and planning
- Forecast preparation
- Salesforce Software
- Staff Training and Development
- Sales Program Coordination
- Market Trend Analysis
- Product and Service Promotion
- Customer Complaint Resolution
- Sales Records Management
- Budgeting and Expenditures
Accomplishments
- President of the Eloquent Chatter Speaking network
- Customer service champion for San Francisco Financial Market
- Strategic account development
- Business Account development
- Top Branch in Loan Growth Year to Date 2016 with $1.4 Million
- Quarterly, and Annual Pinnacle Winner at US Bank
- Mentored over 8 employees into Management Roles
- Recognized by Visitacion Valley for participation in Merchant Watch Group
- Actively Participating in the Castro's Merchant Association
- Leader of Financial Literacy Training for the LGBT Center in San Francisco
- Closed over $50,000 in new business at KRON4 within the first 2 months of Employment
- Built long lasting trustworthy relationships with fellow Employees and Clients
- Ended 2017 at 29% GM (Top Tier) at Adecco Staffing
- Active leader and mentor on Linkedin
- Top Performer 2 quarters in a row with Dell/ 2020.
Timeline
Account Executive
Xerox
02.2022 - Current
Business Development Manager
Legalsheild
04.2020 - Current
Territory Sales Manager
Dell
08.2019 - 05.2020
Area Manager
Adecco Staffing
07.2017 - 02.2019
Business Account Executive / KRON
Now Nextar Media Group
01.2017 - 03.2018
Branch Manager AVP
Castro Office
12.2015 - 01.2017
AVP, Branch Manager
US Bank Bayview
05.2013 - 01.2017
AVP, Banking Center Manager
Bank of America Union Square
04.2011 - 01.2013
AVP, Banking Center Manager
Bank of America
05.2010 - 04.2011
Bachelor of Arts - undefined
University of Phoenix Then Ashford University
Associate of Arts - Business Management
University of Phoenix
Certificate of Completion Charm and Etiquette's Business Etiquette's Team Management - undefined
Beckman Company Finishing School