Rachael Ebel
los altos,CA
Summary
Dynamic professional with a proven track record at Citydog Club, excelling in high-pressure environments and enhancing team performance. Expert in food safety and renowned for a strong work ethic, I significantly improved order accuracy and customer satisfaction. Skilled in multitasking and fostering positive customer interactions, I consistently contribute to workplace efficiency and growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food Runner
Lazydog
08.2024 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Front Desk Receptionist
Citydog Club
10.2022 - 10.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Lead Dog Handler
Citydog Club
10.2022 - 10.2023
- Managed scheduling and logistics for dog transportation, minimizing stress on animals during transit.
- Conducted regular evaluations of handler performance, identifying areas of improvement and offering constructive feedback.
- Enhanced team performance by implementing efficient dog handling techniques and training strategies.
- Assisted in the development of marketing materials and client outreach initiatives to increase business growth.
Host
The Post
02.2022 - 10.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Barista
Mr. Sun Tea
06.2021 - 01.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
High School Diploma -
Mountain View High School
Mountain View, CA06-2023
Skills
- Food safety
- Order taking
- Stock rotation
- Strong work ethic
- Positive attitude
- Attention to detail
- Multitasking
- Working quickly
Certification
Food Handlers certification
Timeline
Food Runner
Lazydog
08.2024 - Current
Front Desk Receptionist
Citydog Club
10.2022 - 10.2023
Lead Dog Handler
Citydog Club
10.2022 - 10.2023
Host
The Post
02.2022 - 10.2022
Barista
Mr. Sun Tea
06.2021 - 01.2022
High School Diploma -
Mountain View High School
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