Joselyn Miller
Rockford,IL
Summary
Hardworking Supervisor focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Overview
7
7
years of professional experience
Work History
Appliance Sales Specialist
Lowe's
Rockford, IL
09.2020 - Current
- Relaying information regarding current store promotions, sales and special events to customers.
- Offering insight into features for appliances to help customers make educated buying decisions.
- Learning and retaining vendor and model numbers and adapted as models and specifics changed frequently.
- Demonstrating features and benefits while assisting customers in making informed decisions based on needs and wants.
- Providing exceptional services and pleasant shopping experiences to retail customers.
- Ensuring that customer has an exceptional experience by overseeing every step of their process.
- Operating store equipment to promote safety and reduce injury.
- Building customer loyalty and retention by delivering excellent shopping experiences.
Lead of Service
Forever 21
Rockford, IL
05.2016 - 07.2020
- Train and coach associates on new and ongoing store procedures and policies
- Stay up-to-date on all store goals and proceeding with appropriate steps to obtain them
- Manage daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
- Collaborate with team members to carry out daily assignments and achieve team targets
- Lead and execute store floorsets
- Maintain appropriate marketing
- Open and close store
- Prevent customer service delays by effectively using slow periods to get ahead of routine tasks such as restocking supplies
- Protect business from unnecessary liability by carefully following security and safety standards
- Satisfy customers every day with fast, friendly, and knowledgeable support for fashion needs
Sales Associate
Kohl's, Intimates
Rockford, IL
10.2015 - 08.2017
- Provided customers with the best service
- Consulted with customers to understand desires and suggest best products to meet needs
- Cleaned and maintained department
- Helped in other areas as need, typically Jewelry and Beauty department
- Pushed out new product
- Assisted in floorsets
- Set and assured all marketing was correct quarterly for department.
Education
Associate of Arts - Business Administration
Rock Valley College
05.2019
Skills
- Excellent attention to detail
- Team leadership and motivation
- Strong work ethic
- Time management
- Training and encouraging employees
- Recognizing employees strengths and weaknesses and working with them to help them become more well-rounded individuals
- Providing customers with exceptional service
- Prioritizing communication
Accomplishments
Our store held the highest metric results on a weekly basis, including credit, sell through, and upt numbers. Credit started as 1.27% year to date and was raised to 1.55%. Credit was 1.48% quarterly and was raised to 2.31% during my time at Forever 21.
Timeline
Appliance Sales Specialist
Lowe's
09.2020 - Current
Lead of Service
Forever 21
05.2016 - 07.2020
Sales Associate
Kohl's, Intimates
10.2015 - 08.2017
Associate of Arts - Business Administration
Rock Valley College