Darcylee Garibay
Cordell,OK
Summary
Adept at elevating customer experiences and streamlining operations, my work experiences have improved my expertise in handling a variety situations and fostering peer relationships. Leveraging skills in Microsoft Excel and active listening, I consistently enhanced satisfaction and efficiency. My background spans diverse roles, demonstrating adaptability and a commitment to excellence, with a notable impact on service quality and operational workflow.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Teller
BANK360
06.2023 - Current
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Sorted daily reports and entered data into various computer programs.
Clerk
United States Post Office
02.2020 - 05.2023
- Sorted mail according to size, shape and destination.
- Handled high cash volume.
- Worked in high stress situations.
- Communicated effectively with customers.
- Preformed multiple tasks on computer such as; time keeping, training and deposits.
Correctional Officer
Texas Department Of Criminal Justice
04.2015 - 07.2018
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Searched building and grounds, living quarters, and work areas for contraband.
- Conducted security checks of inmates and living areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Established positive working relationships and maintained boundaries with resident offenders.
Beauty Consultant
Bealls
02.2014 - 09.2014
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Recorded notes for future reference about customer preferences and services delivered.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Provided personalized skincare recommendations to specifically target top concerns.
Call Center Representative
Conduit Global
07.2013 - 01.2014
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Boosted customer service satisfaction ratings through consistent quality control.
Pharmacy Technician
United Supermarkets
08.2012 - 07.2013
- Counted, measured and compounded medications following standard procedures.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Concession Stand Worker
Cinemark
06.2010 - 08.2012
- Monitored inventory and notified management of deficiencies or shortages.
- Used cash register to tender change and process cash and credit card payments.
- Maintained clean, organized workspace according to operational standards.
- Maintained high standards of customer service in high-volume, fast-paced operations.
Education
High School Diploma -
Plainview High School
Plainview, TX05.2012
Skills
- Customer Satisfaction
- Handling Payments
- Peer Relationships
- Verbal and Writing Communication
- Active Listening
- Time Management
- Microsoft Excel
- Microsoft Word
Accomplishments
- Achieved CNA through effectively helping residents and patients with, but not limited to; perineal care, hygiene and checking vitals.
- Achieved Pharmacy Technician license by completing necessary courses and tests with accuracy and efficiency.
Certification
- CNA - Certified Nurse Assistant from 2010-2012
Timeline
Teller
BANK360
06.2023 - Current
Clerk
United States Post Office
02.2020 - 05.2023
Correctional Officer
Texas Department Of Criminal Justice
04.2015 - 07.2018
Beauty Consultant
Bealls
02.2014 - 09.2014
Call Center Representative
Conduit Global
07.2013 - 01.2014
Pharmacy Technician
United Supermarkets
08.2012 - 07.2013
Concession Stand Worker
Cinemark
06.2010 - 08.2012
High School Diploma -
Plainview High School