Brandon Solina
Miami,Florida
Summary
Detailed Professional known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Hardworking and well-versed in using problem-solving and organizational skills to coordinate shipping and receiving duties. Accustomed to successfully examining shipments and facilitating vendor resolutions with little oversight.
Overview
11
11
years of professional experience
Work History
Office Assistant
JC&A South Florida
Miami, FL
03.2021 - Current
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Labeled parcels accurately according to company guidelines.
- Packaged items for shipping following established procedures.
- Inspected goods received from vendors for quality control purposes.
Office Assistant
Services on Site
12.2019 - 03.2021
- Document Services " Copying, Scanning, Filing, Printing, Case Management Software, Routing and Editing, etc
- (confidential documents)
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Answered phone calls and welcomed visitors to office.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Dispersed incoming mail to correct recipients throughout office.
- Operated photocopiers and scanners, facsimile machines and personal computers.
Instore Shopper
Instacart
05.2018 - 12.2019
- Scanning items at a POS station for each order during pick up
- Assisted customers in selecting desired merchandise and provided product knowledge.
- Processed payments and returns accurately and promptly.
- Maintained a clean, organized work area to ensure customer satisfaction.
- Provided excellent customer service by greeting customers warmly and responding to inquiries quickly.
- Operated point-of-sale systems efficiently, including cash registers, scanners.
Customer Service
Publix
01.2013 - 08.2018
- Provides premier customer service, including greeting customers and answering their questions.
- Stocked shelves, rotated products, and faced merchandise for easy customer access.
- Processed payments using cash registers, debit and credit cards, and other forms of payment.
- Organized backroom storage areas to ensure efficient use of space and safety protocols were followed.
- Handled returns according to company policy including issuing refunds or exchanges as necessary.
- Placed promotional signage around store aisles in accordance with corporate guidelines.
Education
Bachelor of Science in Criminal Justice -
Florida International University at Miami
12.2020
Associates in Arts in Business Administration -
Miami Dade College at Miami
06.2017
Skills
- Detail oriented
- Computer proficiency
- Communication skills
- Organizational know-how
- People skills
- Problem-solving abilities
- Collaboration talent
- Inbound and Outbound Calling
- Paperwork Processing
- Stock management
- Active Listening
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Office Assistant
JC&A South Florida
03.2021 - Current
Office Assistant
Services on Site
12.2019 - 03.2021
Instore Shopper
Instacart
05.2018 - 12.2019
Customer Service
Publix
01.2013 - 08.2018
Bachelor of Science in Criminal Justice -
Florida International University at Miami
Associates in Arts in Business Administration -
Miami Dade College at Miami
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