Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sayda Espino

Los Angeles,CA

Summary

Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.

Overview

6
6
years of professional experience

Work History

Host

IHOP
04.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

Sales Associate

Curacao
11.2020 - 03.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Cashier

Jack in the Box
07.2019 - 06.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Miguel Contreras Learning Complex
Los Angeles, CA
06-2021

Skills

  • Customer service
  • Multitasking proficiency
  • Effective time management
  • Adaptable to change
  • Work ethic and integrity
  • Patience and empathy
  • Teamwork and collaboration
  • Problem-solving skills

Timeline

Host

IHOP
04.2024 - Current

Sales Associate

Curacao
11.2020 - 03.2024

Cashier

Jack in the Box
07.2019 - 06.2020

High School Diploma -

Miguel Contreras Learning Complex

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